Host/Hostess (Seasonal - Part Time) - Electric Moon Skytop Lounge

JW Marriott Savannah•Savannah, GA

1d•Onsite

About The Position

Kessler Hospitality's portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service across properties in Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. Each hotel's exquisite art, music, and cultural influences are deliberately approachable, designed to inspire unforgettable experiences and immerse guests in redefined Bohemian luxury. Kessler Hospitality was a founding member of the Marriott Autograph Collection. The AAA Four Diamond JW Marriott Savannah Plant Riverside District, located in historic Savannah on the Savannah riverfront, offers countless activities including shopping, dining, bars, and various walking tours. This district, once a power plant, represents the beauty of progress with three unique buildings (Power Plant, Three Muses, Atlantic) and features a hotel spa and vibrant nightlife. The Host person is responsible for ensuring the prompt recognition and seating of all guests in assigned outlets and assists servers in providing attentive, courteous, and efficient service throughout the dining experience. They are also responsible for assisting the cashier in collecting payments for all guest transactions.

Requirements

Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

Nice To Haves

High School diploma and/or experience in a hotel or a related field preferred.

Responsibilities

Greet and seat guests at appropriate tables in a timely manner.
Be attentive of guests’ needs assist in providing a pleasant dining experience.
Assist cashier in collection of money or credit cards from guests and servers as needed.
Know how to prepare cashier report at the end of the shift.
Pay out servers’ and service attendants’ tips if appropriate.
Know how to properly take reservations for outlets.
Ensure quality control of menus with regard to cleanliness and appearance.
Perform opening and closing duties according to established sidework checklist.
Have a complete knowledge of standards of service for receiving a room service order.
Have a thorough knowledge of menus and current specials in all applicable departments.
Assist servers and cashiers in the servicing of guests as needed.
Know and understand the state liquor laws.
Ensure overall guest satisfaction.