Host/Hostess - San Francisco Embarcadero

Four Seasons Hotels and Resorts•San Francisco, CA

1d•$35•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience – steps from Union Square, the Ferry Building and Fisherman’s Wharf, home to Pier 39. Join Our Team The Four Seasons Hotel San Francisco at Embarcadero seeks a Full-Time Host/ess to join our talented team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! We invite you to join Four Seasons San Francisco at Embarcadero. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

Requirements

High School education or equivalent experience.
Six to twelve months of restaurant, food and beverage, or equivalent experience is required.
Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit.
Must be able to work Monday - Friday.
Ability to carry and balance a tray.
Ability to accurately process cash and credit card transactions.
Ability to multi-task in a high volume and demanding environment.
Strong computer skills.
Strong problem solving skills, ability to handle difficult situations and guests.
Requires reading, writing and oral proficiency in the English language.

Nice To Haves

Knowledge of San Francisco and surrounding areas, highly desirable, however not required.

Responsibilities

Seat guests promptly at a table pre-set for the number in the party and according to guest preference and service sequence and standards.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team.
Answer telephones and emails according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Complete special projects (menu changes, signage, etc.) as instructed.
Ensure proper table set-up and make minor adjustments as needed.
Perform other tasks or projects as assigned by management.
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.