Evenings)

Caesars Entertainment•Kansas City, MO

10h

About The Position

The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant’s first and last impression and must make sure guests thoroughly enjoy their dining experience.

Requirements

Ability to read, write and understand English.
Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management.
Maintains excellent organization of reservations
Ability to remember and use guests’ names when greeting regular customers
Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions.
Promotes casino events, property services and promotional campaigns
Must be able to work individually and as part of a team in collaboration with others
Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.
Ability to work from a standing and walking position for extended periods of time.
Ability to perform reaching and stooping motions repeatedly.
Visual ability needed to accurately provide guest service
Ability to work at a fast pace, high volume environment involving constant public interaction.
Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs.
Shifts may vary based on business needs.
Must be able to work any day of the week and any shift, including holidays and weekends.
Must be able to handle intoxicated guests in a professional manner and according to policy.
Must be 18 years of age.
High School Diploma or equivalent required.
Must obtain a Food Handlers certificate from County Health Department.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must pass background check.
Must present a neat and professional appearance.
Work requires professional interactions with customers, public and co-workers.
Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc.
Requires excellent ability interpersonal and communication skills.

Nice To Haves

Previous host/hostess experience preferred.
Previous experience with restaurant reservation system and/or Open Table preferred.

Responsibilities

Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.)
Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests.
Before the shift, communicates reservations and anticipated business levels to Chef and Management.
Coordinates with Lead Host in booking and arranging any and all large parties.
Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations)
Communicates guests’ comps and any comping issues with Casino Hosts before and during the shift.
Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management.
Monitors cleanliness and organization of host podium and surrounding entrance area.
Shows guests to their table, provides menus and initial introduction.
Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff.
Oversees, stocks and maintains retail area for Gordon Ramsay merchandise.
Assists other Hosts in accordance with the Host job description.
Is at all times appropriately groomed and wears the uniform provided
Follows all applicable safety procedures
Follows all standard operating procedures
Perform other related duties as assigned and requested.
Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.