Host/Hostess - Binions

Caesars Entertainment•Shelbyville, TN

7d•Onsite

About The Position

POSITION SUMMARY The Host/Hostess position will be engaged in the support of the F&B Supervisors and Manager in the service of guest in a restaurant environment by the greeting and seating of guests as they enter the restaurant, including server station rotation, managing wait times, clearing of tables, as well as other duties as assigned. Note - this position will not involve any function involving casino gambling by patrons. ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for practicing, supporting, and promoting Horseshoe Indianapolis Company-wide culture and demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to: Greet guests, seat guests, rotate guests through server stations, manage wait times, side work, etc. Assist with Table Reset as needed per specifications established by management and service of guests appropriate to theme and experience of the restaurant. Responsible, legal alcohol service, including checking Identification, correct orders per guest requests, refusing service of alcohol to intoxicated guests, notification of supervisor of potential issues, etc. Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of food & beverage products for guest's consumption. Display knowledge of all emergency procedures. Communicate on a consistent basis with supervisor keeping them abreast of all department activities. Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify supervisor immediately if bar and equipment are not in good, safe working order. Possess the ability to work with Co-workers and Management in a casino restaurant environment, involving high volume or gourmet, fast paced production in a friendly and professional manner. Obtains optimum efficiency and economy of operations and maximizes profits by performing assigned duties personally or through subordinate staff. development of menus, SOP's for safe and efficient preparation of food utilizing various cooking techniques and equipment, i.e. Station set up, prep work, frying, sauteing, griddling, brazing, carving, broiling, boiling, and steaming all meats, fish, vegetables, wild game and poultry producing soups, stocks, sauces, cold salads, sandwiches, cold displays, salad dressings, slicing deli meats and cheese for consumption by guests, as well as other duties as assigned.

Requirements

High School Diploma or GED required
The position requires fast paced service, excellent customer service skills and the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in daily professional communication with co-workers and guests
The position requires math skills and the ability to multi task, basic food, beverage knowledge, such as (fluid measurements, size, shape, color, glassware, and garnish, flavor, price, portion size, preparation timing etc.) as defined by hiring management
Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines
Required to comply with safe and hazard free work environment practices stipulated in Horseshoe Indianapolis, County/State/Federal Department of Health and OSHA policies, procedures and regulations
Position requires employee to be certified in Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training
Hold an Indiana ATC (Alcohol & Tobacco Commission) License
Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs
Responsible for fostering a fun environment
Responsible for being gracious to all guests and co-workers
Responsible for promoting a positive influence in the community and participating in company-sponsored events
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Ensures that behavior and appearance are in compliance with established standards
Maintains a professional work environment with management and staff
The Positions requires the ability to lift up to 50 lbs, push or pull 150 to 250 lbs on a pushcart, and enter walk-ins of -10 degrees to 140 degrees Fahrenheit with or without assistance
Handle heat from cooking appliances, glass/ware washing machines
The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols
Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp)
Horseshoe Indianapolis is a smoking establishment, therefore must be able to work i n a smoking environment
Must be able to work in a highly populated fast-paced and noisy environment

Nice To Haves

1 (one) year experience in the Food & Beverage Service Industry as a Restaurant Host/Hostess or similar position is preferred
Requires familiarity with seating charts, dining room seating plans, knowledge or experience with digital seating systems is preferred

Responsibilities

Greet guests
Seat guests
Rotate guests through server stations
Manage wait times
Side work
Assist with Table Reset as needed per specifications established by management and service of guests appropriate to theme and experience of the restaurant
Responsible, legal alcohol service, including checking Identification, correct orders per guest requests, refusing service of alcohol to intoxicated guests, notification of supervisor of potential issues, etc.
Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment
Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques and safety all with regard to the safe handling of food & beverage products for guest's consumption
Display knowledge of all emergency procedures
Communicate on a consistent basis with supervisor keeping them abreast of all department activities
Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free
Notify supervisor immediately if bar and equipment are not in good, safe working order
Possess the ability to work with Co-workers and Management in a casino restaurant environment, involving high volume or gourmet, fast paced production in a friendly and professional manner
Obtains optimum efficiency and economy of operations and maximizes profits by performing assigned duties personally or through subordinate staff
development of menus, SOP's for safe and efficient preparation of food utilizing various cooking techniques and equipment, i.e. Station set up, prep work, frying, sauteing, griddling, brazing, carving, broiling, boiling, and steaming all meats, fish, vegetables, wild game and poultry producing soups, stocks, sauces, cold salads, sandwiches, cold displays, salad dressings, slicing deli meats and cheese for consumption by guests, as well as other duties as assigned