Host/Hostess - Kitchen Step Restaurant

Master Concessionair•Newark, NJ

2d•$21

About The Position

To maintain outstanding customer service as per the Brands standards welcome guests and guide them through the restaurant to their table. Works in assigned restaurant location as determined by management.

Requirements

Demonstrated pleasant attitude and energy to ensure great customer service
Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
Demonstrated ability to learn food and beverage knowledge and participate in training as required
Ability to work under pressure and multi-task in a fast-paced environment
Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
Ability to create a pleasant dining area for customers
Ability to remain alert and maintain a positive attitude during slow periods
Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
Ability to maintain a safe and clean restaurant for customers
Ability to walk and stand for long durations
Ability to do moderate to heavy lifting (25 lbs. or less)
Knowledge and adherence to MCA policies and procedures
Knowledge and adherence to all airport rules and regulations
Commitment to service of customers, staff, co-workers, and management
High integrity and honesty, Work Ethic, passion, and commitment
Ability to work scheduled hours, including weekdays, weekends, and holidays
Follow-through and dependability
Knowledge and commitment to safety and food sanitation

Responsibilities

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge, and all other aspects of customer service
Stands at the entrance and welcomes guests
Knows the menus and floor plans of the restaurant(s)
Shows guests to their tables and presents menus
Maintains balance with the workload of each server (seats every server section equally)
Maintains a clean and orderly host stand
Cleans menus and replaces damaged copies when needed
Aids servers when necessary (to help set tables, etc.)
Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc.
Answers all guest questions or finds appropriate answers for guests
Communicates customer concerns and complaints to MOD
Performs duties with a smile and a positive attitude
Maintains display items in a clean and orderly fashion
Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs
Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, Brand history, etc.
Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
Sweeps and mops as needed
Performs other duties and side-work as assigned