Host/Hostess

Kimpton Palladian Hotel • Seattle, WA

1d • Onsite

About The Position

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. The Kimpton Palladian Hotel, located on the seam of Belltown and the retail core, is a 97-room hotel within walking distance of landmarks like Pike Place Market, the waterfront, and Seattle’s best new restaurants, live music venues, cafés, and boutiques. This 1910 landmark has been reinvented in a masculine-chic style with luxe amenities, edgy design elements, and contemporary furnishings that reflect Belltown’s hip heritage. It features a heralded seafood restaurant in Shaker + Spear, a speakeasy-style social lounge called Pennyroyal, and a memorable lobby. The Host person is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

Requirements

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Ability to be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Nice To Haves

• High School diploma
• Experience in a hotel or a related field

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests’ needs assist in providing a pleasant dining experience.
• Assist cashier in collection of money or credit cards from guests and servers as needed.
• Know how to prepare cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips if appropriate.
• Know how to properly take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established sidework checklist.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Ensure overall guest satisfaction.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Benefits

• Travel discounts at our hotels
• Competitive benefits
• Three pricing tiers of medical coverage
• Dental benefits
• Vision benefits
• Paid time off plans (for eligible full-time associates)
• Retirement 401(k) Program (open to both full-time and part-time associates who qualify)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees