Host/Hostess | Kea Lani Restaurant | Casual

AccorHotel•Wailea-Makena, HI

1d•Onsite

About The Position

Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort, is nestled on the pristine white sands of Wailea’s Polo Beach. This award-winning oceanfront paradise offers a state-of-the-art spa, island-inspired cuisine, and authentic cultural experiences. The company provides opportunities for personal and professional development through activities like full-moon staff hikes, beach clean-ups, appreciation luncheons, and birthday holidays. As a Host/Hostess, you will be a hospitality ambassador, connecting guests to delectable cuisine inspired by diverse culture and the island home. You serve as the guest’s first impression of the restaurant, setting the tone for their dining experience. The warm welcome and personalized guest service provided at the resort's multiple outlets are crucial for turning moments into memories.

Requirements

Must be able to speak, read, write and understand the English language
Requires good communication skills, both verbal and written
Must be able to read and write to facilitate the communication process
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
Must possess basic computational ability
Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
TB Clearance required prior to start date
Food Safety Certification or ServSafe Certification required prior to start date
High School diploma (or equivalent) and/or vocational training
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA)
Applicants must be legally eligible to work the United States

Nice To Haves

1 year customer service experience is an asset

Responsibilities

Adhere to daily checklist and duties listed
Oversee and ensure smooth flow through of guests at your assigned bar/station by seating them in accordance to business volumes
Ensure the reservation book is properly maintained
Have full knowledge of floor plans
Ensure sufficient stock of impeccable menus
Resolve any guest issues in a timely, professional and efficient manner
Liaise with the Manager on Duty to ensure that the flow of service in the room is well organized and running smoothly with regards to section assignments, breaks, staff on duty, etc.
Have full knowledge of all menu items, garnishes, contents and preparation methods for all food and beverage venues on property
Actively participate in monthly departmental sales promotions
Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
Organize time so all side work is completed according to shift demand
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
Focus attention on guest needs, remaining calm and courteous at all times

Benefits

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
Flexible spending account (FSA)
401(k) retirement savings plan and matching program
Paid Vacation, holidays, personal and sick days
Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Employee Activities