Host/Hostess | Kea Lani Restaurant | Casual

AccorHotel•Wailea-Makena, HI

2h•Onsite

About The Position

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Host/Hostess, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. You are our guest’s first impression of the restaurant and set the tone for their dining experience. The warm welcome you provide at our multiple outlets, including personalized guest service, will help us showcase our passion and accomplish our mission of turning moments into memories.

Requirements

1 year customer service experience is an asset
Must be able to speak, read, write and understand the English language
Requires good communication skills, both verbal and written
Must be able to read and write to facilitate the communication process
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
Must possess basic computational ability
Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment
TB Clearance required
Food Safety Certification or ServSafe Certification required
High School diploma (or equivalent) and/or vocational training
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Visa Requirements: Applicants must be legally eligible to work the United States

Responsibilities

Adhere to daily checklist and duties listed
Oversee and ensure smooth flow through of guests at your assigned bar/station by seating them in accordance to business volumes
Ensure the reservation book is properly maintained
Have full knowledge of floor plans
Ensure sufficient stock of impeccable menus
Resolve any guest issues in a timely, professional and efficient manner
Liaise with the Manager on Duty to ensure that the flow of service in the room is well organized and running smoothly with regards to section assignments, breaks, staff on duty, etc.
Have full knowledge of all menu items, garnishes, contents and preparation methods for all food and beverage venues on property
Actively participate in monthly departmental sales promotions
Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
Organize time so all side work is completed according to shift demand
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
Focus attention on guest needs, remaining calm and courteous at all times
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Benefits

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
Flexible spending account (FSA)
401(k) retirement savings plan and matching program
Paid Vacation, holidays, personal and sick days
Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Employee Activities