Host

Bar Mar Nashville LLC•Nashville, TN

22h

About The Position

Hosts are the first and last impression of our dining experience. You’ll welcome guests with warmth, manage reservations and walk-ins, balance pacing with the kitchen and bar, and keep the dining room flowing smoothly. This role requires gracious communication, polished professionalism, and strong command of floor plans, timing, and guest preferences.

Requirements

6+ months guest-facing hospitality experience preferred (host, concierge, reception, or similar).
Polished communication, phone/email etiquette, and professional demeanor.
Comfort with reservation platforms and POS basics; Google Workspace familiarity a plus.
Strong organizational skills and ability to multitask in a fast-paced environment.
Reliable attendance and schedule flexibility (nights, weekends, holidays).
Stand/walk for extended periods (up to 8+ hours); frequent reaching and light lifting (up to 20–25 lbs.).
Work in a fast-paced environment with variable noise and temperature; slip-resistant footwear required.

Responsibilities

Greet every guest with a warm, genuine welcome; maintain a professional presence at the host stand.
Anticipate needs (celebrations, accessibility, special requests) and personalize the experience.
Provide clear wait-time quotes and thoughtful alternatives; manage expectations with empathy.
Manage reservations/waitlist (e.g., Resy/SevenRooms/TOCK) to optimize seat utilization and guest pacing.
Execute seating to floor plan and server rotation; coordinate with FOH leadership to balance sections.
Monitor table status/turns; communicate delays or adjustments promptly to guests and team.
Share key details with servers (allergies, preferences, celebrations, VIPs); update notes in the system.
Address guest concerns or escalations with composure; engage a manager when needed.
Maintain clear, courteous phone and email etiquette; capture detailed messages/leads.
Keep host stand, entry, menus, and signage organized and presentation-ready at all times.
Support lobby/door checks, coat check (as applicable), restroom spot checks, and ADA accessibility.
Assist with menu updates, collateral, and daily event signage.
Use reservation/POS tools accurately, process confirmations, waitlist texts, and guest profiles.
Support to-go/pickup coordination with the bar/kitchen when assigned; ensure accurate handoffs.
Follow DOH standards and allergy protocols; uphold crowd management and safe entry/exit flow.
Adhere to responsible alcohol service policies (ID checks for bar seating as applicable).
Partner with servers, runners, bar, and management to protect ticket times and guest experience.
Participate in pre-shifts and trainings, model JAG values, inclusivity, and professionalism.