Host - Fine Dining (Part-Time)

Muckleshoot Casino Resort • Auburn, WA

42d • $17

About The Position

Exemplifies MCR’s values and sets a great example by always demonstrating excellent guest service and professionalism.
Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
Provide an exceptional first impression by demonstrating professionalism and a friendly demeanor
Efficiently handle incoming reservations, confirm them, and allocate appropriate tables to ensure a smooth seating process.
Escort guests to their tables and present menus. Ensure tables are properly set up with clean tableware and appropriate settings.
Communicate with the waitstaff to ensure a balanced and organized seating plan. Ensure that the restaurant's occupancy is optimized.
Maintain a waitlist and accurately estimate wait times for guests. Keep guests informed about their table availability.
Maintain accurate reservation records and seating charts. Ensure that the restaurant's reservation system is up to date.
Keep the restaurant's entryway and lobby area clean and well-organized. Ensure the comfort and convenience of waiting guests.
Promote special offers, wine selections, and other promotions to guests during the seating process.
Provide information about the menu, daily specials, and answer any questions guests may have. Assist guests with special requests or accommodation, such as dietary restrictions.
Handle guest complaints or issues professionally and resolve them to the best of your ability.
Perform other duties as assigned.

Requirements

• Ability to obtain a Class III B gaming license.
• 1 (one) year of previous experience in a similar role, particularly in fine dining or upscale restaurants, is strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must have or be able to obtain WA State Health Card/Food Handlers Permit (required).
• Must have or be able to obtain a Class 12 Alcohol Permit (required).

Nice To Haves

• Knowledge of health & safety standards, and safety regulations as required.
• Ability to speak at length with guests about the food and beverage selections, aiding their decision-making process.
• Knowledge of reservation management systems and basic computer skills.
• Ability to handle high-stress situations with composure.
• Ability to accurately receive and enter food and beverage orders through the given POS system and must possess knowledge of fine-dining coursing with appropriate and timely steps of service.
• Ability to demonstrate excellent guest service skills.
• Ability to follow specific instructions.
• Read, write, and speak English fluently.

Responsibilities

• Exemplifies MCR’s values and sets a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Provide an exceptional first impression by demonstrating professionalism and a friendly demeanor
• Efficiently handle incoming reservations, confirm them, and allocate appropriate tables to ensure a smooth seating process.
• Escort guests to their tables and present menus. Ensure tables are properly set up with clean tableware and appropriate settings.
• Communicate with the waitstaff to ensure a balanced and organized seating plan. Ensure that the restaurant's occupancy is optimized.
• Maintain a waitlist and accurately estimate wait times for guests. Keep guests informed about their table availability.
• Maintain accurate reservation records and seating charts. Ensure that the restaurant's reservation system is up to date.
• Keep the restaurant's entryway and lobby area clean and well-organized. Ensure the comfort and convenience of waiting guests.
• Promote special offers, wine selections, and other promotions to guests during the seating process.
• Provide information about the menu, daily specials, and answer any questions guests may have. Assist guests with special requests or accommodation, such as dietary restrictions.
• Handle guest complaints or issues professionally and resolve them to the best of your ability.
• Perform other duties as assigned.

Benefits

• Competitive salary at $17.13/hr. with discretionary performance bonuses 2x a year!
• Company-paid gaming licenses (Class B & Class A).
• Variety of additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees