Adorn Bar & Restaurant - Host/ess

Four Seasons Hotels and Resorts • Chicago, IL

1d • $24 - $26

About The Position

The Host/ess is an essential member of the Adorn Bar & Restaurant team which is dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position. The Host/ess is responsible for ensuring a positive experience for guests of our Bar & Restaurant through a positive arrival and strategic management of the floor and flow of the outlet. Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work.

Requirements

• Candidate must be fluent in English, both verbal and written.
• Knowledge and ability to operate various electronic systems.
• Service Passion for Luxury Hospitality
• Requires attention to detail and problem-solving skills
• Candidates must have valid work authorization for the U.S.

Nice To Haves

• Previous work experience in a free-standing Restaurant/Bar strongly preferred.

Responsibilities

• Maintain the reception area and entrance in all aspects of stocking and cleanliness
• Retain all assigned wardrobe in accordance with established standards and uniform guidelines
• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
• Perform all assigned duties as detailed in your opening, afternoon and closing checklists
• Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly
• Check the blocking sheet to identify all regulars and VIP guests
• Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
• Answer calls promptly to maximize the restaurant’s capacity
• Try to accommodate regulars and reservation requests of concierges
• Utilize all tables to achieve higher turnaround of guests
• Work closely with concierges and other agents to increase guest satisfaction
• Assume all other responsibility relating to operational items at the reception desk
• Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner

Benefits

• Comprehensive learning and development programs to help you elevate your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees