Host/ess

Pyramid Global Hospitality

6d•$10 - $10

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today. What you will have an opportunity to do: Host/ess Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Host/Hostess is responsible for managing the guest arrival and departure experience, ensuring a seamless, organized, and welcoming environment at our off-site restaurant. This role serves as the central point of coordination for dining room flow and is accountable for maintaining efficiency, professionalism, and guest satisfaction always. Why You’ll Love Dellshire Be part of a resort that blends luxury and adventure into a storybook setting. Work with a team that values creativity, collaboration, and connection. Experience professional growth in a dynamic, pre-opening environment with room to make your mark.

Requirements

Previous guest service or host experience preferred
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Ability to remain calm and professional under pressure
Food Safety Certification and Wisconsin Alcohol Beverage Certification required within 30 days of starting and must be re-certified as needed

Responsibilities

Greeting all guests promptly with a professional and welcoming demeanor
Manage reservations, waitlists, and seating assignments using established systems
Monitor dining room flow and adjust seating to support service efficiency
Escort guests to tables and provide menus in a polished manner
Communicate continuously with servers, managers, and culinary team regarding table status and guest needs
Provide accurate wait time estimates and manage guest expectations
Maintain cleanliness and organization of the host stand, lobby, and entry areas
Answer phones, respond to guest inquiries, and assist with reservations
Support guest recovery efforts by escalating concerns to leadership when needed
Adhere to all company policies, service standards, and safety procedures
Other duties & responsibilities as assigned by Manager