Host Communications Editorial Lead

Airbnb

1d•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb creates opportunities for millions of hosts to build a business, develop connections with guests and hosts, and positively impact local communities. The strength of the global host community sets Airbnb apart. We keep hosts at the center of everything we do. The Airbnb Community team treats hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies. The Host Communications Editorial team informs and educates hosts about new products, important policy changes, and other relevant information to provide support at every stage of their journey. The Difference You Will Make: Airbnb is seeking a creative, strategic, and detail-driven Host Communications Editorial Lead to develop scaled communications and campaigns for home, experience, and service hosts. You’ll blend editorial strategy, deep writing and editing expertise, and an insights-driven approach to deliver actionable, engaging content across formats, including articles, emails, and in-product education. You’ll partner closely with Host Communications strategists and cross-functional partners—including business, marketing, UX writing, product, and Help Center teams—to deliver relevant, best-in-class content for hosts. Our ideal candidate is a seasoned writer and editor who excels at messaging, voice and tone, and storytelling—equally comfortable with strategic planning and hands-on execution. Their portfolio of varied work demonstrates success in brand communications, marketing, and UX writing. This role will report to the Sr. Manager, Host Communications Editorial, and be based remotely in the United States.

Requirements

10+ years of writing experience in marketing, communications, UX writing, or content design, preferably on in-house teams at global brands
Exceptional writing, editing, and communication skills, with the ability to create clear, concise, and engaging content
Demonstrated success working with and presenting to executive teams
Proven ability to anticipate and influence business challenges, influence senior stakeholders, and align editorial strategy with product roadmap
Highly organized, detail-oriented, and capable of managing multiple complex projects simultaneously
Experience managing end-to-end content production, including coordinating with other teams
Creative thinker and self-starter with a strong bias for action
Ability to navigate ambiguity and work in an agile content development environment
Operational fluency working with AI tools and platforms
Passion for Airbnb’s brand, mission, and core values
A CURRENT WRITING PORTFOLIO IS REQUIRED FOR EACH APPLICANT. Please include your password if you have one.

Nice To Haves

Experience working on UX-focused product writing and proficiency in Figma preferred
Solid understanding of user research methodologies, A/B testing, and experimentation to inform creative solutions preferred

Responsibilities

Transform strategic direction, research, and company goals into impactful and on-brand content
Write clear and concise copy in all formats and across multiple product touchpoints, including articles, email, in-product education and microcopy, landing pages, and social posts
Lead cross-team editorial projects from idea to launch, creating engaging content that supports Airbnb’s business priorities and the host experience
Pioneer new content frameworks and formats that drive adoption and outcomes
Define and uphold content principles, content systems, messaging frameworks, and style guides that scale globally
Bring an audience-first approach and serve as a trusted writing expert and advocate for hosts
Communicate efficiently and partner with strategists and cross-functional teams to define content objectives and editorial approach
Build alignment and drive consensus with cross-functional stakeholders, inducing product, legal, and policy teams, on content recommendations
Collaborate with marketing, UX writing, and Help Center teams to ensure a consistent and singular Airbnb voice
Interview hosts, product teams, and other stakeholders
Leverage analytics to understand reach, engagement, and host outcomes, and drive continuous content improvement