Host - Casino

Seminole Gaming•Tampa, FL

20d•Onsite

About The Position

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

Requirements

Bachelors degree preferred and/or combination of education and work experience
Minimum of 6 months of experience as a VIP Service Host, Casino Host, or equivalent required
Minimum 2 years of guest service experience required, or an equivalent combination of education and experience
Experience in casino and/or hotel environment required
Proficient knowledge of CMP & LMS programs required
Proficient knowledge of Microsoft Office, Excel, and Word required
Must have exceptional guest service skills
Must have the ability to resolve stressful situations
Must be able to make sound complimentary decisions based on tracked customer play
Ability to work flexible schedules, including nights, weekends and holidays
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Nice To Haves

Experience in gaming machines and/or table games preferred

Responsibilities

Oversees, solicits, and identifies new gaming customers for the Players Club Program
Demonstrates exceptional guest courtesy to both internal and external customers with every interaction
Provides timely and accurate enrollment into the Seminole Players Club program both at the PC desk and on the floor
Assists guests with promotional offers as received via direct mail or other advertising
Ensure all policies and procedures are followed with all required paperwork completed and filed accurately
Handle crowd control effectively with consideration for our guests
Announce drawings, events and special promotions on the public address system