Kitchen Expeditor

Churchill Downs Inc.•Oxford, ME

33d

About The Position

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites. The core values of the casino-safety, cleanliness, compliance, and friendliness- reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team. Position Summary-Kitchen Expeditor To organize and properly prepare trays of food from the kitchen service line for server staff in Oxford Grill area. Position Summary-Busperson Responsible for ensuring the overall effectiveness of guest service in the food outlet by providing an adequate supply of clean tables and beverage service. Gives direction to guests or attendees in this outlet as needed. Shows dignity, kindness and respect to guests and team members . Involved in setting up, maintaining, and working a shift or shifts in a dining room area. Adherence to company standards and directives. Position Summary-Host Responsible for ensuring the overall effectiveness of guest service in the Oxford Grill dining room. Greets and seats guests for food and beverage service, maintains the seating flow and service of the dining room. Is warm and inviting to guests on arrival and departure to the Oxford Grill. Position Summary-Food Server Responsible for ensuring the overall effectiveness of guest service in the food outlet. Gives direction to guests or attendees in this outlet as necessary. Shows dignity, kindness and respect to guests and team members. Involved in setting up, maintaining, and working a shift or shifts in a dining room. Adherence to company standards and directives. JOB SUMMARY Position Summary-Kitchen Expeditor To organize and properly prepare trays of food from the kitchen service line for server staff in Oxford Pub area. Position Summary-Busperson Responsible for ensuring the overall effectiveness of guest service in the food outlet by providing an adequate supply of clean tables and beverage service. Gives direction to guests or attendees in this outlet as needed. Shows dignity, kindness and respect to guests and team members . Involved in setting up, maintaining, and working a shift or shifts in a dining room area. Adherence to company standards and directives. Position Summary-Host Responsible for ensuring the overall effectiveness of guest service in the Oxford Pub dining room. Greets and seats guests for food and beverage service, maintains the seating flow and service of the dining room. Is warm and inviting to guests on arrival and departure to the Oxford Pub. Position Summary-Food Server Responsible for ensuring the overall effectiveness of guest service in the food outlet. Gives direction to guests or attendees in this outlet as necessary. Shows dignity, kindness and respect to guests and team members. Involved in setting up, maintaining, and working a shift or shifts in a dining room. Adherence to company standards and directives.

Requirements

Able to stand for long periods of time (4-6 hours).
Able to lift up to 50 pounds.
Ability to be organized and calm in a stressful environment
Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
Must have the ability to multi-task.
Services and fill beverages and food orders for guests.
Demonstrated ability to communicate effectively, both written and verbal, and body language.
This position requires sufficient experience, education and job knowledge to meet current business needs.
The Oxford Grill Host will minimally possess a high school diploma or equivalent.
This Team Member will have previous experience in food and beverage.
This position requires someone who is organized, comfortable communicating effectively with others and is a good time manager.
Is a role model for the company and responds to questions positively.
Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
Must be able to work any shift needed and is a minimum of 18 years of age (if under 21, able to secure a gaming permit from the State of Maine until 21st birthday)
Must attain a TIPS certification according to Casino and State guidelines.
Demonstrated ability to communicate effectively.
Shows dignity, kindness and respect to guests and Team Members.

Responsibilities

Interpret food orders coming through kitchen printer from dining room
Organize orders for service
Prepares food trays from completed kitchen line items and organize on trays for service staff to serve
Prepares and serve appropriate side sauces with kitchen items
Keeps station and kitchen service area neat and organized
Keeps beverage service and food service trays neat, clean and organized
Maintains strict quality control on all food being served
Food is at proper temperature
Food is well presented
Proper accompaniments are in place with meals
Maintains server drop off and pick up areas of kitchen to make sure they are clean and functional. These areas include:
Wine/beer service areas
Dishwasher station
Expo Station
Server Salad Station
Adheres to all Standard Operating Procedures, SOPs.
Show great teamwork with all.
Assists in the deliverance and dispensing of items ordered by guests service orders; beverages and food.
Uses equipment such as coffee and iced tea makers and soda, juice, and milk dispensers.
Is a role model for the company and responds to questions positively.
Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over, in the food outlet(s).
Work with communication devices such as telephones, bulletin boards, and pagers.
Must speak with guests to maintain great guest relations and provides opportunities for loyalty to occur.
Push carts of dishes approximately 100 feet; stock plates, glasses, cups, and needed products.
Maintains confidentiality and security of relevant information.
Maintains an awareness of applicable laws and operates within those guidelines.
Greets on arrival and regards on departure to Guests visiting the Oxford Grill dining room in a warm and inviting manner.
Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
Adheres to all Standard Operating Procedures (SOPs).
Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
Work safely, with sanitation, efficiency, and with guest's loyalty in mind.
Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
Cleans and polishes tableware of spots, prebusses.
Delivers and dispenses items ordered by guests; serves beverages, food, and non-food items via tray service.
Guest banking all dining room checks.
Use point of sale equipment to enter orders for kitchen personnel.
Service area and number of cover requirement to be determined.
Must bus tables in a timely manner to accommodate new business if needed.