Hospitality Technical Program Manager

SONIFI Solutions, Inc. • Sioux Falls, SD

156d • $110,000 - $150,000

About The Position

SONIFI Solutions, Inc. is seeking a highly skilled Technical Program Manager to lead the development and execution of complex, multi-phased programs from initial concept through final delivery. This role is critical to ensuring operational excellence through disciplined planning, cross-functional coordination, and vendor management. You will be responsible for creating and managing detailed work plans, budgets, resource allocations, and executive-level reporting, while championing customer advocacy and quality outcomes. If you thrive in a fast-paced environment and excel at strategic thinking, stakeholder engagement, and delivering results, we invite you to join our team. This position is located at our corporate office in Sioux Falls, SD.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).
• 7+ years of experience in technical program or project management.
• 3+ years of hands-on experience managing Agile software development teams, or equivalent education and/or experience.
• Proven experience facilitating cross-functional teams that are geographically distributed and span multiple time zones remotely.
• Experience with product development of commercial solutions in the healthcare industry is required.
• Experience with Electronic Medical Records Systems (EMRs) and other clinical data integration is desired.
• PMP, Certified Scrum Master (CSM), or other relevant certifications are a plus.

Nice To Haves

• Preferred experience working in cloud environments (AWS, Azure, GCP).
• Familiarity with DevOps practices and CI/CD pipelines.
• Preferred experience working with on-premises hardware and software deployments.

Responsibilities

• Lead the end-to-end execution of complex, multi-phased programs—from initial concept through final delivery.
• Develop detailed work plans, schedules, resource allocations, project estimates, and budget forecasts.
• Ensure timely and high-quality outcomes through disciplined execution and seamless coordination across cross-functional teams and external vendors.
• Serve as a key liaison between technical and business stakeholders, driving alignment and transparency through executive-level reporting and strategic communication.
• Advocate for customers and champion operational excellence.
• Manage multiple priorities in a fast-paced environment.
• Drive cross-functional development, partnering with product management from concept to delivery in an Agile software development environment.
• Identify, track, and manage cross-team, cross-project, and system dependencies to ensure alignment and timely delivery and effective risk mitigation.
• Oversee cross-functional team in finalizing release plans and ensuring effective handoffs of releases from engineering to operations for installation and support.
• Lead lifecycle management planning and execution for both individual hardware and software components as well as commercial products with large customer installed bases.
• Provide support and oversight of operational issues, including troubleshooting and managing escalations to resolution.
• Act as a liaison between internal teams and external vendors to address and resolve vendor-related issues and escalations.
• Collaborate with cross-functional teams to support and enhance operational processes, driving continuous improvement initiatives.
• Develop metrics to measure and monitor program performance and report on these metrics and any proposals or investment requests to senior management.

Benefits

• Competitive salary based on location, experience, education, specialty, and training.
• Eligible for PTO, holidays, health, dental, vision, retirement plan, pet insurance, on-demand pay, and a variety of other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees