Hospitality Team Leader

Chick-fil-A•Brooklyn, NY

37d•Onsite

About The Position

A Team Leader (TL) assists the FOH/BOH Manager and other members of the leadership team to run the day-to-day operations of a shift. A TL must be an ambassador for our brand/culture and build relationships with their peers and team members. Must assist with executing operational excellence in the FOH/ and kitchen. The TL works with all team members and helps monitor the quality of food and guest experience. This individual fosters team unity and delivers the highest professionalism and work ethic. This individual must have a passion for service, excellence, and people. The TL reports directly to the FOH/BOH Manager. You must be a minimum age of 21+ years old and have an NY food handlers permit for this job. NOTEWORTHY BEHAVIORS What specific behaviors should a person in this position have to achieve SUCCESS and ORGANIZATIONAL IMPERATIVES? Quick to connect Fluent Fast-talking Lively Enthusiastic Careful with rules Conscientious Thorough Precise Concerned with rules and accuracy Job Skill Behaviors Demonstrates core values: Honesty- Own your mistakes, learn and grow from them Integrity- Do the right thing because it's the right thing to do. Who are you when no one else is looking? Commitment- Make a promise to give 110% always. Never give up Pursuit of Excellence- In all things you do, do them with honor, dignity, and respect. Be the BEST. Have a Winning attitude Customers First Hustle & Drive Optimistic Seeks Continuous Improvement and development Strong Work Ethic and High-Performance Availability to open and close our restaurant, flexibility Ability to open and close the restaurant effectively welcoming to feedback, Self-motivated, and can motivate others Ability to coach and develop others; continuous improvement Ability to solve problems and make quick decisions when necessary Take initiative and ownership of the shift, especially in the absence of a manager. Can delegate when needed Has awareness (360 degrees, head on a swivel) Servant Leader, team-oriented with a passion for people and world-class service. Well-organized manager with excellent verbal, written, and electronic communication skills Ability to work efficiently and keep calm under pressure. Work long hours in a stressful environment. SUMMARY This position focuses on working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator who can stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above. A persuasive teaching style is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details must be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. If the job involves managing others, following up carefully, closely, and cheerfully is required to ensure both correct work and maintenance of the relationships. Necessary corrections must be made in a constructive, supportive manner. As time is usually a factor, the work must be done on time and correctly. This is a position where guidelines, structure, and established policies must be followed fairly closely while working with and for others. JOB CHARACTERISTICS Each day is different from the next, especially in personal interactions, a fast-paced environment, and Multiple projects simultaneously. Very socially-focused; requires "how can I help you?" attitude. Lots of attention is spent on building and maintaining relationships, especially where helping and not pressuring others fosters the relationship. Adherence to established guidelines and procedures is important. It is important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone. Open, flowing communication is important. The Position requires working with and through others, especially in a helping role. There is a need for a persuasive, "selling" (rather than "telling") communication style. Team environment: a leader must be willing to jump in and roll up his/her sleeves to help out when necessary. Need someone who leads by example, with first-hand knowledge of the area. Strong, friendly follow-up is necessary on tasks delegated to ensure proper results. MEASURING SUCCESS How will you know this position has been successful? Customer Comments- positive and negative Improvement in scores Quality Improvement Visit (QIV) Product and Production Environment Service and Kitchen areas must be clean at all times (fresh sanitizer water, clean floors, and handwashing sink) Daily S.A.F.E Assessment Ensure that S.A.F.E assessments are completed daily follow up with team members and corrective actions communicate with the training coordinator and team leaders regarding retraining team members Food Cost/Inventory Management Positive Food Cost Gap Work with team members and managers to follow all policies and recipes. Accurate tracking of waste EVERYTHING is rung up on the POS system (waste, re-makes, etc…) Portion Control (Prep, Waffle fries, desserts) Labor Cost Management Daily Labor Percentage & Productivity Rate Range Shift management, Task completion, and daily operations completed Evaluations from the leadership team Accountability among managers and leadership team (peer-to-peer feedback) Team member feedback Completion of action items following a leadership meeting Training and Education

Requirements

Minimum age of 21+ years old
NY food handlers permit
Fluent
Fast-talking
Lively
Enthusiastic
Conscientious
Thorough
Precise
Concerned with rules and accuracy
Honesty- Own your mistakes, learn and grow from them
Integrity- Do the right thing because it's the right thing to do. Who are you when no one else is looking?
Commitment- Make a promise to give 110% always. Never give up
Pursuit of Excellence- In all things you do, do them with honor, dignity, and respect. Be the BEST.
Have a Winning attitude
Customers First
Hustle & Drive
Optimistic
Seeks Continuous Improvement and development
Strong Work Ethic and High-Performance
Availability to open and close our restaurant, flexibility
Ability to open and close the restaurant effectively
Welcoming to feedback, Self-motivated, and can motivate others
Ability to coach and develop others; continuous improvement
Ability to solve problems and make quick decisions when necessary
Take initiative and ownership of the shift, especially in the absence of a manager.
Can delegate when needed
Has awareness (360 degrees, head on a swivel)
Servant Leader, team-oriented with a passion for people and world-class service.
Well-organized manager with excellent verbal, written, and electronic communication skills
Ability to work efficiently and keep calm under pressure. Work long hours in a stressful environment.
High School Diploma or equivalent
Can work a minimum of 30 hours a week, but not more than 40 per week
Must be available to work on Saturdays
Stamina and physical strength are also important, as employees are expected to lift and carry heavy items regularly (at least 25 lbs).

Nice To Haves

Bachelor's Degree plus

Responsibilities

Assists the FOH/BOH Manager and other members of the leadership team to run the day-to-day operations of a shift.
Be an ambassador for our brand/culture and build relationships with their peers and team members.
Assist with executing operational excellence in the FOH/ and kitchen.
Works with all team members and helps monitor the quality of food and guest experience.
Fosters team unity and delivers the highest professionalism and work ethic.
Reports directly to the FOH/BOH Manager.
Ensure that S.A.F.E assessments are completed daily
Follow up with team members and corrective actions
Communicate with the training coordinator and team leaders regarding retraining team members
Work with team members and managers to follow all policies and recipes.
Accurate tracking of waste
Everything is rung up on the POS system (waste, re-makes, etc…)
Portion Control (Prep, Waffle fries, desserts)
Shift management, Task completion, and daily operations completed
Accountability among managers and leadership team (peer-to-peer feedback)
Completion of action items following a leadership meeting
Training and Education

Benefits

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment.
Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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