Hospitality Shift Manager

Caesars Entertainment • Waterloo, IA

93d

About The Position

The position involves carrying out the company's Mission, Vision, and Values, which focus on creating extraordinary experiences for guests and team members. The role emphasizes leadership, integrity, and teamwork, with a commitment to service excellence and a positive work environment. Responsibilities include overseeing guest service standards, training staff, managing operations, and ensuring safety and efficiency in hospitality departments.

Requirements

• Minimum of High School Diploma or GED equivalent.
• 5+ years of experience in the hotel/restaurant industry.
• At least two years of supervisory or management experience in a hotel or restaurant related department.
• Sound working knowledge of the hotel and restaurant industries.
• Knowledge of sanitation laws, health regulations, and applicable OSHA regulations.

Nice To Haves

• College 4-year degree preferred.
• Exceptional oral and interpersonal communication skills.
• Ability to receive and maintain all required certifications, including ServeSafe.

Responsibilities

• Carry out the company Mission, Vision, and Values.
• Display 'Family Style Service' to deliver the best experience to guests.
• Assist in creating a strong team that works together toward common goals.
• Demonstrate a positive demeanor when dealing with difficult situations.
• Interact positively with all guests and employees.
• Plan, communicate, and implement procedures for efficient operations.
• Oversee high standards of guest service and maintain good employee relations.
• Provide on-the-job training for all employees in the Hospitality Departments.
• Address safety hazards and ensure proper signage is displayed.
• Develop supervisory staff for effective succession planning.
• Oversee staffing levels to ensure exemplary service while controlling labor expenditures.
• Complete all company-required training and ensure staff compliance.
• Assist the Hospitality Manager with departmental training materials.
• Maintain cost and expenses to maximize profitability.
• Protect company assets and ensure tight cash handling procedures.
• Maintain inventory of supplies at par levels.
• Maximize hotel occupancy and ADR through collaboration with the Revenue Management Team.
• Analyze and make decisions to maximize revenues in F&B outlets.
• Oversee hospitality division employees through training, coaching, and evaluations.
• Recognize and reward positive employee performance and guide improvement on negative performance.
• Participate in the development of realistic performance goals.
• Perform marketing and public relations duties.
• Report and review activities with the Hospitality Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees