Hospitality Sales Coordinator (FT)

Spooky Nook Sports Ohio LLC•Cincinnati, OH

4d•Onsite

About The Position

The Sales and Events Coordinator works closely with the Director of Sales and Events, Sales Managers and Event Service Managers to plan and prepare for meetings and tournaments hosted within the venue. Primary focus is to ensure events progress seamlessly by following established procedures, collaborating with other team members and ensuring accuracy for event execution. Position may include some travel to assist with promotional opportunities. Presents a high standard of integrity, service and hospitality at all times to promote the Warehouse Hotel and Spook Nook Sports culture to customers and co-workers.

Requirements

Minimum 1 year of experience working within hospitality or related industry
Ability to read, speak, and understand the English language
Highly motivated, customer-focused, values-driven, and mission-centered
Language skills: Excellent verbal and written communication skills. Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that may include evenings and/or weekends
Must be 18 years of age or older
Dependable transportation to and from work
Authorized to work in the United States

Nice To Haves

Strong knowledge of event planning/detailing, business etiquette and practices
Previous experience working in hospitality
Previous experience working with BEO’s and contracts
Highly proficient with data entry and computer skills
Outstanding demonstration in meeting strict deadlines
Highly dependable with a history of consistent attendance and punctuality
Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
Demonstrates a positive and friendly attitude towards guests, customers, and fellow team members. Exhibits a respectful, professional demeanor
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Ability to remain calm in tense or stressful situations
Experience communicating with individuals of diverse demographics
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
Integrity to safeguard confidential information
Leadership skills; Inspires respect and trust from others; provides vision, inspiration and guidance. Experienced in setting goals and developing individuals

Responsibilities

Coordinate and communicate internal and external event details both verbally and in writing to client and internal operations teams
Arrange food and beverage needs for events, order supplies, plan for audio visual equipment needs, order event signage and ensure proper décor to meet quality expectations of clients
Create room diagrams for events and order linens
Maintain event change log, forecast schedule, event order distribution and other operational reports
Work with Marketing Team to create effective collateral and promotional campaigns as needed for the sales managers
Coordinate hotel rooming list follow-up including email communication, phone follow-up, and scheduling client meetings as needed
Enter rooming lists into hotel system, update changes and send invoices accordingly
Prospect leads for the sales team in the corporate, association, SMERF and LNR markets
Be knowledgeable of the facility and conduct site tours as needed
Assist with coordination of onsite event production and event operations as needed
Work with outside vendors to ensure client needs are met
Finalize event billing procedures with a keen attention to detail
Answer telephone calls and emails politely and professionally
Communicate with guests in a friendly and positive manner
Meet and exceed client needs; troubleshoot and resolve complaints
Flexible to rotate a Mon-Fri schedule, and a Tues-Sat schedule (on event weekends)
All other duties as assigned

Benefits

Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
Affordable and comprehensive Medical, Dental, and Vision benefits
Competitive PTO package
Paid holidays
401k program
35% discount on food and beverage purchases, including the Forklift and Palate restaurant
35% discount on all Nook apparel
Free child care (3-hour increments)
Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
Local business discounts