Hospitality Represtative

Trinity Health•Muskegon, MI

About The Position

Provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. Requires outstanding communication, critical-thinking and problem-solving skills, exceptional knowledge of the hospital’s mission and values as well as a passion for excellence. displays a high energy, can-do attitude in a highly visible position requiring a professional presence. Ability to perform basic patient care responsibilities to support experience and safety of our guests

Requirements

High school diploma or equivalent combination of experience and education.
Two years guest/customer services experience
Ability to work w/interruptions while maintaining an excellent customer focus.
Organizational and multi-tasking skills.
Attentive to detail.
Demonstrated experience with Microsoft office products (word processing, spreadsheets, database and presentation software).
Professional presence and vocabulary.
Pleasant and helpful demeanor.
Interpersonal and positive.
Self directed and ability to exercise independent judgment.
Team player.
Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation.
Ability to use other software required to perform essential functions.
Standing for long periods of time (up to 80% of shift).
Ability to walk, bend and stoop.
Use of computer, keyboard and phone.
Ability to push guest or patient in wheelchair