Hospitality Representative

Trinity Health • Muskegon, MI

9d

About The Position

Hours | Schedule: Full time, 35 hrs./week 2nd shift Saturday - Wednesday, 1 pm - 8:30 pm
What you will need: Minimum: High school diploma or equivalent combination of experience and education. Preferred: Associates degree in business or related field. Minimum: Two years guest/customer services experience. Ability to work w/interruptions while maintaining an excellent customer focus. Organizational and multi-tasking skills. Attentive to detail. Professional presence and vocabulary. Pleasant and helpful demeanor. Self-directed and ability to exercise independent judgment. Team player. Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions. Minimum: Standing for long periods of time (up to 80% of shift). Ability to walk, bend and stoop. Use of computer, keyboard and phone. Ability to push guest or patient in wheelchair.
What you will do: Communicates and collaborates with patients, visitors and families in a professional and helpful manner. Acknowledges and greets people in a warm and inviting manner as they approach the main desk. Gives accurate information and directions to patients, visitors and families. De-escalates patient and visitor concerns related to safety guidelines in place and escalate those concerns to the appropriate resources, if needed. Maintains a clean environment through routine cleaning of entrance and screening tables as needed. Answers phone calls in a warm and inviting manner and patches calls to appropriate staff. Works with staff assisting in directions and assigning patient/family escort when necessary.
Why You’ll Love Working Here: A great team that supports one another like family A community-focused environment where your voice is heard and your work is valued Colleague Referral Program Career growth opportunities across 21 states with Trinity Health Ministry/Facility Information: Muskegon Hospital is proud to be a part of Trinity Health, one of the nation's largest Catholic Healthcare Organizations. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• High school diploma or equivalent combination of experience and education.
• Two years guest/customer services experience.
• Ability to work w/interruptions while maintaining an excellent customer focus.
• Organizational and multi-tasking skills.
• Attentive to detail.
• Professional presence and vocabulary.
• Pleasant and helpful demeanor.
• Self-directed and ability to exercise independent judgment.
• Team player.
• Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation.
• Ability to use other software required to perform essential functions.
• Standing for long periods of time (up to 80% of shift).
• Ability to walk, bend and stoop.
• Use of computer, keyboard and phone.
• Ability to push guest or patient in wheelchair.

Nice To Haves

• Associates degree in business or related field.

Responsibilities

• Communicates and collaborates with patients, visitors and families in a professional and helpful manner.
• Acknowledges and greets people in a warm and inviting manner as they approach the main desk.
• Gives accurate information and directions to patients, visitors and families.
• De-escalates patient and visitor concerns related to safety guidelines in place and escalate those concerns to the appropriate resources, if needed.
• Maintains a clean environment through routine cleaning of entrance and screening tables as needed.
• Answers phone calls in a warm and inviting manner and patches calls to appropriate staff.
• Works with staff assisting in directions and assigning patient/family escort when necessary.

Benefits

• A great team that supports one another like family
• A community-focused environment where your voice is heard and your work is valued
• Colleague Referral Program
• Career growth opportunities across 21 states with Trinity Health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED