Customer Hospitality Representative

Greenwood Heating and Home Services•Everett, WA

11d•$20 - $26•Onsite

About The Position

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status. Job Summary: Are you a customer service expert who wants to further your career for an established and growing company where you can be recognized for your dedication to the craft? Do you want to interact with customers and be part of addressing their inquiries and getting them a solution? If so, Greenwood Heating would love to hear from you! To apply, please send a copy of a current resume and a brief cover letter describing why you applied and your skills that will make you a great addition to our team! Wage / Hours: This position is a full time, hourly, and non-exempt position. Our general office hours are 7am-6pm Monday-Friday, with varying shifts for this position. Saturday work available. Flexible scheduling available upon agreement between applicant and company. Wage is $20-26 per hour (depending on experience). Bonus program is available for this position, quarterly profit sharing bonus. Location: This position will be performed at the Everett location.

Requirements

Confident and professional communication skills via multi-line phone system which includes active listening.
Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.
Attention to detail as this is often the first contact with Greenwood Heating. The information gathered will be used by other members of the team, down the line.
Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.
High school diploma or equivalent preferred.
Customer service experience required (additional training will be provided).
Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

Interact with customers utilizing email, chat, and phone calls to provide support and information on products and services.
Gathers, records, and maintains customer information in our database.
Engage in client discussions professionally and politely to uncover their needs and works with their team leaders to address issues if beyond their knowledge base.
Performs other duties as requested by company or Team Leader.