Hospitality Program Manager, NAMER (North America/Canada)

LinkedIn • Mountain View, CA

409d • $106,000 - $172,000

About The Position

The NAMER Hospitality Programs Manager at LinkedIn is responsible for leading the development and execution of world-class dining and event experiences across North America. This role involves managing vendor relationships, overseeing budgets, ensuring compliance with food service regulations, and driving operational efficiencies. The position requires collaboration with cross-functional teams to integrate hospitality services into LinkedIn's broader goals, with a focus on leveraging employee feedback to continuously improve service quality.

Requirements

• BA/BS degree or equivalent experience
• 10+ years work experience
• 5+ years experience in the hospitality industry
• 5+ years leadership experience

Nice To Haves

• Experience creating and maintaining corporate food service operations.
• Financial management experience, specifically budget planning, accrual accounting, and reconciliations.
• Extensive experience leading partnerships with outsourced service providers and vendors to provide effective solutions.
• Food service equipment knowledge, specifically café, coffee bar, and break room support.
• Superior written and oral communications skills, and highly effective at building trust and interpersonal connections.
• Demonstrated success influencing at all levels of the organization, and the ability to earn the trust of colleagues and senior management.
• Proven ability to develop and execute complex projects on schedule and on budget.
• Comfort navigating and leading through ambiguity and change.
• Contract understanding and management.
• Curious, flexible, creative strategic thinker.
• Service leadership and talent development.

Responsibilities

• Lead the development and continuous improvement of hospitality programs that deliver world-class dining and event experiences in LinkedIn's NAMER offices.
• Stay ahead of food service trends globally and incorporate innovative concepts that align with LinkedIn's global hospitality standards.
• Ensure that supplier performance aligns with contractual obligations, Key Performance Indicators (KPIs), and established budgets.
• Develop and manage accurate Scopes of Work (SOWs) for supplier(s), across NAMER ensuring all contracts are executed efficiently and effectively.
• Support the creation and management of the annual NAMER Hospitality program budget, including accruals, variance, and forecasting reports to track financial performance.
• Analyze existing operational processes, identify inefficiencies, and implement improvements to enhance quality, mitigate risks, and stay ahead of industry trends.
• Collect and analyze employee feedback to improve food services and dining experiences.
• Work closely with Regional and Site Managers, as well as vendor partners, to drive operational excellence.
• Maintain up-to-date knowledge of food service regulations across NAMER, ensuring full compliance with all governmental standards.
• Lead efforts to ensure adherence to LinkedIn's global quality standards and best practices in food service and hospitality.
• Collaborate with internal teams (Design & Build, Wellness, Experience, Security, etc.) to deliver seamless hospitality experiences.
• Stay informed on cutting-edge food service equipment and technologies that align with operational requirements, sustainability, and financial goals.
• Implement state-of-the-art equipment and techniques that elevate food quality and service efficiency.
• Develop policies and procedures that support food quality while adhering to the highest industry standards.
• Take on special food service and hospitality projects as they arise to support NAMER initiatives.

Benefits

• Annual performance bonus
• Stock options
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid holidays
• Paid time off (PTO)
• Flexible scheduling
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees