hospitality night ambassador

citizenM•Miami, FL

4d•$24

About The Position

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy. We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We are looking for great personalities to join our Miami team! This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities to do this job successfully. You may be assigned other tasks that are not outlined in this job description that you will be required to perform as part of your regular job duties.

Requirements

A genuine touch: Treat all people as you would treat your best friends
A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
Fluent in English. Other language abilities are welcome too!
A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.

Responsibilities

Making sure everyone gets a warm welcome as soon as they walk in
Helping guests at the self check-in kiosks (we have no reception desk)
Preparing and serving hot and cold breakfast and meals
Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
Brewing delicious coffee or mixing a signature cocktail
Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party
Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift
Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills)
Handling reservations in our property management system (PMS), including the daily the night audit
Holding the keys to the castle; responsible for operations during the night shifts
Taking care of our guests including in emergency situations

Benefits

Competitive pay of $23.85 per hour
Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
Medical, dental, vision benefits at a extremely low employee cost
Life insurance and 401K
Nights at any of our hotels around the world (business permitting)
Extensive time off balance starting at 18 days in your first year
An exclusive citizenM outfit and comfy shoes by On Running
Meal and coffee (or tea) on us during your shift break
Employee Assistance Program (EAP)
citizenM referral program - refer your talented friend or family member and get rewarded for it!
Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)