hospitality day ambassador

citizenM•Boston, MA

5d•$31

About The Position

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put humanity back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests. We are looking for great personalities to join our Boston team! This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities to do this job successfully. You may be assigned other tasks that are not outlined in this job description that you will be required to perform as part of your regular job duties.

Requirements

A genuine touch: Treat all people as you would treat your best friends
A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
Fluent in English. Other language abilities are welcome too!
A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.

Responsibilities

Making sure everyone gets a warm welcome as soon as they walk in
Helping guests at the self check-in kiosks (we have no reception desk)
Preparing and serving hot and cold breakfast and meals
Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
Brewing delicious coffee or mixing a signature cocktail
Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party
Maintaining the living room and the canteen clean, and arranging food displays for the following shift
Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills)
Handling reservations in our property management system (PMS)
Preparing societyM meeting rooms where applicable

Benefits

Competitive pay of $31.26 per hour
Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
Medical, dental, and vision benefits at an extremely low employee cost
Life insurance and 401K
Nights at any of our hotels around the world (business permitting)
Extensive time off balance starting at 18 days in your first year
An exclusive citizenM outfit and comfy shoes by On Running
Meal and coffee (or tea) on us during your shift break
Employee Assistance Program (EAP)
citizenM referral program - refer your talented friend or family member and get rewarded for it!
Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)