Hospitality Manager

Cogir Management, USA•Newberg, OR

13d•$25 - $27

About The Position

The Hospitality Manager oversees key resident-facing areas, including reception, dining services, and housekeeping. Working with the Executive Director, they manage daily operations, ensuring a welcoming environment for residents and families. Responsibilities include recruiting and training staff, maintaining service quality in reception and dining, and ensuring cleanliness throughout the community. The role also emphasizes fostering positive relationships with residents, families, and staff while ensuring compliance with safety regulations for a secure living and working environment.

Requirements

A High School Diploma or equivalent is required. An associate or bachelor's degree in hospitality, business, or a related field is preferred.
Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.
At least 2-3 years of experience in retirement housing or hospitality settings is required, ideally in a leadership role.
Proficiency with computer systems, particularly Excel, Word, and Outlook.
Excellent interpersonal and communication skills.
Team player attitude, proven leadership, and skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Problem-solving and conflict resolution skills.
Friendly, patient, and professional demeanor.
Strong attention to detail and commitment to excellent customer service.
Availability to work flexible shifts, including evenings, weekends, holidays, and be on call as needed.
A valid driver's license.

Nice To Haves

An associate or bachelor's degree in hospitality, business, or a related field is preferred.

Responsibilities

Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
Assist with various housekeeping and waitstaff duties as needed.
Foster an atmosphere of stability that supports the personal dignity of residents.
Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
Actively participate in on-site sales activities, including tours for prospective residents and special events.
Manage front desk operations and answer phones as needed.
Be flexible and willing to step into various roles within the community when necessary.
Ensure compliance with local health department regulations and Cogir Senior Living standards.