Hospitality Manager

Topgolf•Des Moines, IA

6d•$59,000

About The Position

As a Hospitality Manager, your role is vital in ensuring that our associates deliver exceptional service to our guests. You will be responsible for hiring and training new associates, monitoring performance, and implementing new training initiatives. Annual Base Salary: From $59,000 + based on experience. Position also includes competitive quarterly bonus structure, merit plan, full health benefits, 401K with company match, and a lucrative PTO package!

Requirements

Strong leadership experience in the restaurant, F&B, entertainment, or similar industry.
Proven experience as a manager in the hospitality industry.
Excellent knowledge of hospitality principles, guest service, and etiquette.
Effective communication and interpersonal skills.

Nice To Haves

Experience with learning management systems (LMS) is preferred.
Ability to assess training needs and develop customized training solutions.

Responsibilities

Set up and run hiring events to keep up with venue staffing needs.
Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
Deliver engaging training programs for managers and associates.
Organization and inventory of training materials, manuals, and resources to support training initiatives.
Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
Coordinate and schedule training sessions to ensure all staff receive proper training.
Monitor the performance and progress of trainees, providing coaching and additional support when required.
Stay updated on industry trends and best practices in hospitality training.