Hospitality Manager

Buffalo Wild Wings • New Castle, IN

218d

About The Position

We are a high-volume Sports Bar with National Recognition, providing the ultimate sports dining experience with WINGS, BEER, and SPORTS! The Kitchen Manager provides leadership and assistance to ensure that all team members are guest-focused, team-focused, and community-connected. The Hospitality Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members, and help to build sales and profits while maintaining operating standards. If you have a passion for Wings, Beer, and Sports, we are looking for you!

Requirements

• Ability to motivate, direct, and supervise staff.
• Strong verbal and written communication skills.
• Ability to identify and resolve issues quickly and effectively.
• Excellent interpersonal skills and a commitment to guest satisfaction.
• Ability to manage multiple tasks and priorities efficiently.
• Understanding of budgeting, cost control, and financial reporting.

Responsibilities

• Recruiting, training, and supervising staff.
• Scheduling shifts and managing work assignments.
• Conducting performance evaluations and addressing disciplinary issues.
• Motivating and developing team members.
• Ensuring high standards of guest service and satisfaction.
• Addressing and resolving guest complaints and issues.
• Interacting with guests to meet their needs and expectations.
• Overseeing daily operations, including front-of-house, back-of-house, and housekeeping.
• Maintaining cleanliness, safety, and hygiene standards.
• Ensuring all facilities and equipment are in good working order.
• Managing budgets and financial plans.
• Controlling operational costs and maximizing profitability.
• Preparing and presenting performance reports.
• Developing and implementing marketing strategies.
• Monitoring sales performance and identifying opportunities for growth.
• Coordination of events and conference facilities.
• Collaboration with other departments to ensure smooth operations.
• Compliance with regulations and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees