Hospitality Manager - Support
About The Position
Job Responsibilities Set up and run hiring events to keep up with venue staffing needs. Collaborate with department heads to identify specific training gaps or needs for hospitality staff. Deliver engaging training programs for managers and associates. Organization and inventory of training materials, manuals, and resources to support training initiatives. Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary. Coordinate and schedule training sessions to ensure all staff receive proper training. Monitor the performance and progress of trainees, providing coaching and additional support when required. Stay updated on industry trends and best practices in hospitality training.
Requirements
- Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus.
- Proven experience as a Training Manager in the hospitality industry.
- Excellent knowledge of hospitality principles, guest service, and etiquette.
- Effective communication and interpersonal skills.
- Experience with learning management systems (LMS) is preferred.
- Ability to assess training needs and develop customized training solutions.
Responsibilities
- Set up and run hiring events to keep up with venue staffing needs.
- Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
- Deliver engaging training programs for managers and associates.
- Organization and inventory of training materials, manuals, and resources to support training initiatives.
- Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
- Coordinate and schedule training sessions to ensure all staff receive proper training.
- Monitor the performance and progress of trainees, providing coaching and additional support when required.
- Stay updated on industry trends and best practices in hospitality training.
Benefits
- A PLAYFUL ENVIRONMENT where you can make new friends
- A SAFE PLACE where you can BE YOUR FULL SELF every day
- CLEAR DIRECTION and tools to do your job
- An opportunity TO LEARN & GROW
- To LISTEN & ACT when you speak up
- We will NEVER STOP IMPROVING
- FREE Mental Health Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
