Hospitality Manager - Golf Services

TopGolf • Saint Louis, MO

76d

About The Position

The position involves supervising and leading the golf services team, managing reservations, and ensuring a high level of guest satisfaction. The role requires executing events and maintaining the cleanliness and organization of retail areas. The candidate will be responsible for upholding operating procedures and service standards, as well as resolving guest concerns promptly.

Requirements

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.

Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 5,001-10,000 employees