Hospitality Manager - Front of House Manager

TopGolf • Hillsborough, CA

89d • $66,300 - $80,470

About The Position

The position offers an annual base salary ranging from $66,300 to $80,470 based on experience. It includes a competitive quarterly bonus structure, a merit plan, full benefits, a 401K with company match, and a lucrative PTO package.

Requirements

• Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus.
• Proven experience as a Training Manager in the hospitality industry.
• Excellent knowledge of hospitality principles, guest service, and etiquette.
• Effective communication and interpersonal skills.
• Experience with learning management systems (LMS) is preferred.
• Ability to assess training needs and develop customized training solutions.

Responsibilities

• Set up and run hiring events to keep up with venue staffing needs.
• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
• Deliver engaging training programs for managers and associates.
• Organize and inventory training materials, manuals, and resources to support training initiatives.
• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
• Coordinate and schedule training sessions to ensure all staff receive proper training.
• Monitor the performance and progress of trainees, providing coaching and additional support when required.
• Stay updated on industry trends and best practices in hospitality training.

Benefits

• Competitive quarterly bonus structure
• Merit plan
• Full benefits
• 401K with company match
• Lucrative PTO package

What This Job Offers

• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree