Hospitality Manager & AGM

CHELSEA PIERS LP • New York, NY

8d • $65,000 - $75,000

About The Position

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Requirements

• College BA or BS degree preferred
• Minimum 1-3 years of professional experience
• Self-motivated with an entrepreneurial spirit who can run projects independently
• Creative problem-solver and ability to flourish in a fast-paced work environment
• High-energy, personable and passion for fitness with a team-first mentality
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office
• Excitement to learn and maximize our frontline management tool (Prospr)
• Ability to adapt to change and a willingness to improve and evolve
• Must be able to lift up to 30 to 45 pounds and stand at the front desk for the duration of a shift

Responsibilities

• Deliver and model exceptional hospitality in line with our High Five standards for every member and guest
• Lead by example on the floor with high visibility, energy and professionalism
• Champion Chelsea Piers Fitness brand knowledge, policies and service expectations
• Foster a welcoming, polished and secure club environment
• Act as a trusted partner and operational right hand to the General Manager
• Take initiative to solve problems, improve processes and elevate the member experience
• Conduct daily walk-though of the facility to ensure proper working conditions
• Be available at all times to communicate with staff and deal with emergency issues
• Ensure equipment and facility are safe and in compliance with all regulations
• Encourage member rapport by being visible and interacting with members regularly
• Ensure excellent communication with both members and internal staff on all member programs and needs
• Monitor Medallia: Regularly review feedback and reply to outstanding member responses. Take appropriate actions based on feedback received from members regarding sharing/escalating key information. Responds to all open Medallia submissions within 72 hours. Addresses all action items within Medallia feedback with necessary department within 24 hours.
• Maintain excellent member satisfaction as the Chelsea Piers Fitness standard
• Assist with recruiting, interviewing, onboarding, continuous training, and developing staff
• Support managers to complete quarterly and semi-annual performance reviews of staff
• Additional special projects as assigned.
• Lead, coach, and develop the Hospitality Team to consistently deliver best-in-class service
• Recruit, onboard, train and manage Hospitality Associates
• Create schedules, manage payroll and ensure proper staffing coverage across all shifts
• Oversee opening/closing operations and daily club readiness
• Partner cross-functionally with Sales, Personal Training, Group Fitness and Operations to support club initiatives
• Drive execution of front desk, concierge and member service standards
• Support member retention through relationship-building, service recovery and proactive outreach
• Oversee Kids Clubhouse programming, staffing, and daily operations
• Support Personal Training booking initiatives and complimentary session scheduling
• Own all retail and merchandise operations, including inventory, organization, and presentation
• Maintain clean, stocked, and well-managed storage areas
• Ensure accurate use of the Inventory Management System
• Partner with leadership to optimize product assortment and drive retail performance

Benefits

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture – we win together and support each other every day.
• Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.
• You’ll Make Someone’s Day – every shift is a chance to do purpose-driven work and help someone feel seen, supported, and successful.
• You’ll Play As A Team – we win together and support each other every day.
• You’ll Experience Pathways for Growth – when you pay attention to the details and take ownership of your responsibilities, you open the door to opportunities across the organization.
• It’s Fun – employees receive a complimentary all-access membership to Chelsea Piers Fitness plus discounts on in-club services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level