Hospitality Lead

Fourteen Foods•Franklin, TN

40d

About The Position

Position Summary: The Hospitality Lead is the face of the shift, responsible for leading Front-of-House (FOH) operations and setting the gold standard for hospitality at Truce. This is a hands-on, high-energy leadership role. You aren't just managing from the sidelines; you are in the thick of the rush, driving the pace, and ensuring every guest receives exceptional service, drinks, and consistency. As a Lead, you are responsible for real-time coaching, maintaining a clean and organized environment, and protecting the Truce brand promise: chef-driven, made-from-scratch food served with speed and warmth. Qualifications & Experience: To step into a Hospitality Lead role at a premium concept like Truce, you must possess a blend of operational excellence and a guest-first intuition. We are looking for a leader who can maintain our high standards of service while coaching a team to do the same.

Requirements

Service Mastery: 2–4 years of experience in high-end or premium casual service. You must be an expert in all front-of-house flows (POS systems, guest seating, and tableside service).
High-Volume Excellence: Experience in a fast-paced environment (100+ covers per shift) is essential to prove you can manage the floor and maintain guest flow during peak hours.
Health & Wellness Literacy: Since Truce emphasizes all-natural ingredients and zero seed oils, you should have a passion for, or knowledge of, nutrition and dietary lifestyles to better assist our guests.
Supervisory Foundation: At least 1 year of experience in a leadership capacity (such as a Shift Lead, Head Server, or Lead Barista).
Coaching Ability: Proven experience training team members on service etiquette, brand storytelling, and hospitality standards.
The Host Mindset: The ability to resolve guest complaints and internal team conflicts with grace, empathy, and professional poise.
Education: High school diploma or G.E.D. equivalent.
Minimum Age: Must be 21 years of age or older.
Must possess and maintain a valid driver’s license and have reliable transportation.
Must successfully pass a background check and Motor Vehicle Report.
Possession of valid Server Permit (ABC Card).
Possession of valid ServSafe Food Handler or Manager Certification.
Flexibility to work evenings, weekends, and holidays as needed.