Chick-fil-A Hospitality Lead in Training

Cooper Connect•LaPlace, LA

4d•Onsite

About The Position

Chick-fil-A LaPlace, led by Operator Jasmine Spraggins, aims to be the most esteemed restaurant in LaPlace by offering exceptional hospitality and food. The team fosters a positive culture through stewardship, excellence, and fun. Chick-fil-A is recognized as the fastest-growing Quick Service Restaurant in the nation, consistently achieving high customer satisfaction scores for 10 consecutive years. It has been featured on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), and The Halo 100 (2022). The company has also significantly invested in team member education, awarding $191 million in scholarships since 1973, with $26 million distributed to over 14,000 recipients in 2024. This role seeks an experienced Hospitality leader to join the team. The Hospitality Lead in Training will be responsible for the day-to-day leadership of the team, managing opening and closing duties, and overseeing shifts. The ideal candidate is people-driven, results-driven, forward-thinking, and passionate about Chick-fil-A's values.

Requirements

1 year of Restaurant leadership experience
Must have a basic understanding of Front of House operations
Passion for people and building relationships
Passion for Chick-fil-A's values

Nice To Haves

Hospitality experience

Responsibilities

Ensure all procedures are followed always
Ensure Team Member safety always
Ensure Team Members meet all Chick-fil-A Standards and Team Member Handbook requirements always
Support the Operations team during rush hours and for large orders
Lead and oversee the coordination of the shift Front of House
Oversee all guest interactions, and ensuring Chick-fil-A quality requirements are met