Hospitality Implementation Specialist (Oracle OPERA)

Omm IT Solutions • Orlando, FL

3d • Onsite

About The Position

We are seeking a highly practical, hands-on Hospitality Implementation Specialist to assist with on-site hotel migrations to Oracle OPERA Cloud. You don't need to be a certified software engineer; you need to know how hotels operate, how front desk staff use OPERA, and how to get a property successfully live. You will be the on-the-ground face of our deployment team, traveling to hotel properties across the US.

Requirements

• 2+ years of hands-on experience using Oracle OPERA (PMS) in a real-world hotel environment (e.g., Front Office Manager, Night Auditor, or Property IT).
• You should know how to check a guest in, build a rate code, and troubleshoot basic front desk system issues.
• Exceptional communication and patience as you will be training hotel staff who are nervous about learning a new system.
• Ability to travel 75% of the time to various US hotel properties (All travel, flights, and hotel stays are 100% fully reimbursed).
• Must live within 45 minutes of a major International Airport.

Responsibilities

• Travel to hotel properties to assist with the physical and software rollout of OPERA Cloud.
• Perform practical system setups, including room mapping, rate code validation, and user profile creation.
• Stand shoulder-to-shoulder with hotel staff during "Go-Live" days to troubleshoot basic user errors, answer "how-to" questions, and ensure a smooth transition.
• Act as the liaison between the hotel property and our Tier-3 technical engineering team in India.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed