Hospitality Housekeeping / Turn Down Attendant

Richmond Marriott Short Pump•Glen Allen, VA

1d•Onsite

About The Position

The Housekeeping Turndown Attendant is responsible for preparing guest rooms for evening occupancy by providing a warm, welcoming, and refreshed environment. This role includes cleaning and organizing the room, replenishing amenities, turning down beds, closing curtains, adjusting lighting, and adding personalized touches such as chocolates, amenities, or note cards to elevate the guest experience. The attendant must work with meticulous attention to detail, demonstrate efficient time management, and maintain a high standard of cleanliness and presentation. In addition, this position supports general housekeeping tasks as needed and reports any maintenance or safety issues promptly to ensure guest comfort and satisfaction. The hospitality industry operates seven (7) days per week, twenty-four (24) hours per day. As such, regular and reliable attendance, in accordance with company standards, is essential for success in this role.

Requirements

High School Diploma, GED, or equivalent work experience.
Basic computer skills required; familiarity with Microsoft Office preferred.
Strong understanding of the English language with effective written and verbal communication skills.

Nice To Haves

Previous housekeeping experience preferred.

Responsibilities

Perform evening turndown service in assigned guest rooms.
Turn down beds, arrange pillows, and place blankets neatly.
Adjust room lighting, close drapes, and create a relaxing evening atmosphere.
Refresh bathroom and bedroom areas to ensure cleanliness and order.
Replenish towels, toiletries, and guest amenities as needed.
Place special touches such as chocolates, water bottles, robes, slippers, or note cards according to hotel standards.
Ensure all surfaces, furniture, and fixtures are wiped, dusted, and sanitized.
Remove trash, replace liners, and tidy items left out of place.
Check for and remove any used glassware, dishes, or room-service items.
Notify appropriate departments of any lost and found items.
Support general housekeeping tasks when needed, including full room cleaning during high-demand periods.
Report any maintenance, repair, or safety concerns immediately (e.g., HVAC issues, lighting, plumbing).
Ensure compliance with all health, safety, and sanitation guidelines.
Handle cleaning supplies and chemicals properly, following all safety procedures.
Greet guests warmly when encountered and offer assistance if needed.
Maintain a professional and polished appearance at all times.
Respect guest privacy and follow do-not-disturb protocols.
Complete assigned rooms within required time frames.
Follow all property standards, checklists, and room presentation expectations.
Keep housekeeping carts organized, clean, and well-stocked at all times.