Housekeeping -Turn Down Attendant

Human Resources•Koloa, HI

3d•$29

About The Position

A Turndown Attendant is responsible for maintaining the cleanliness of the guest rooms. Turndown Attendants must have the ability to lift, pull and push a moderate weight. This is a fast-paced position. This highly visible role gives opportunity for short casual conversation and hotel or local recommendations. Responsibilities include following policies and procedures to ensure the quality of the guest rooms remain consistent throughout the property. Maintain warm, hospitable guest relations in all guest contact. Responding to individual guest needs as they occur. Clean and maintain all assigned rooms and suites daily, including trash removal, bottled water delivery, replenishment of amenities, turning down the bed linen, and light cleaning. Report any items missing from rooms and suites. Report all items in need of repair to supervisor and maintain equipment used in work. Protect guest safety and well-being; be courteous to all guests and co-workers. Thoroughly completes projects and assignments professionally with care. Adjusts to high pressure conditions and is open to change. Assumes responsibility for personal growth and development. Always conducts him/herself (acts and dresses) professionally; sets standards for all. Expresses ideas and conveys information clearly, effectively, and professionally. Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.

Requirements

Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to lift and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Ability to be a team player.

Nice To Haves

Must have knowledge of all hotel departments and events.
Must have good mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred.
Knowledge of the local area required.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Maintaining the cleanliness of the guest rooms
Maintain warm, hospitable guest relations in all guest contact.
Responding to individual guest needs as they occur.
Clean and maintain all assigned rooms and suites daily, including trash removal, bottled water delivery, replenishment of amenities, turning down the bed linen, and light cleaning.
Report any items missing from rooms and suites.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well-being; be courteous to all guests and co-workers.
Thoroughly completes projects and assignments professionally with care.
Adjusts to high pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Always conducts him/herself (acts and dresses) professionally; sets standards for all.
Expresses ideas and conveys information clearly, effectively, and professionally.
Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.