hospitality day ambassador

citizenM•New York, NY

4d•Onsite

About The Position

As a Hospitality Day Ambassador at citizenM, you will be a champion multitasker, handling customer service, reception, concierge, barista, mixologist, and logistics. The role encourages you to be yourself and make work fun, believing that a great employee experience translates to happy guests. citizenM prides itself on putting humanity back into hospitality, hiring for attitude rather than just skills, and seeking individuals who enjoy making others smile. This position is for great personalities to join the New York team.

Requirements

A genuine touch: Treat all people as you would treat your best friends
A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
Fluent in English.
A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
Able to travel for training purposes.

Nice To Haves

Other language abilities are welcome too!

Responsibilities

Making sure everyone gets a warm welcome as soon as they walk in
Helping guests at the self check-in kiosks (we have no reception desk)
Preparing and serving hot and cold breakfast and meals
Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
Brewing delicious coffee or mixing a signature cocktail
Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party
Maintaining the living room and the canteen clean, and arranging food displays for the following shift
Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills)
Handling reservations in our property management system (PMS)
Preparing societyM meeting rooms where applicable

Benefits

Competitive pay of $39.91 per hour
Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
Medical, dental, and vision benefits at an extremely low employee cost
Life insurance and 401K
10 free nights in any citizenM hotel per year (other than your own) based on availability
Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability
Extensive time off balance starting at 18 days in your first year
An exclusive citizenM outfit and comfy shoes by On Running
Meal and coffee (or tea) on us during your shift break
Employee Assistance Program (EAP)
citizenM referral program - refer your talented friend or family member and get rewarded for it!
Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)