Hospitality Coordinator

ROBERT E MASON & ASSOCIATES INC•Charlotte, NC

6d•Onsite

About The Position

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions. R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs. The Hospitality Coordinator is a critical role for R.E. Mason, and we are looking for somebody skilled, energetic, eager to learn, and able to handle multitasking without issue. The successful candidate will maintain a professional appearance at all times, as this role directs all incoming calls, greeting all visitors, prospective job candidates, and customers at our offices. Additionally, this position is responsible for managing the handling and distribution of all incoming and outgoing US Mail, UPS, and FEDEX packages. This position is also responsible for placing office supply, snack, and drink orders, as well as other administrative tasks as needed. This person will ensure that our office is welcoming for visitors and comfortable for our Associates. This is an onsite role requiring 5 days a week in office.

Requirements

Customer service oriented.
Strong verbal and written communication skills.
Time management and organizational skills.
Working knowledge of Microsoft Office and all of its products.
The ideal candidate will be a self-motivated individual who maintains a high level of professionalism and is a strong team player.
This role may require strict confidentiality at times.
This is an onsite role requiring 5 days a week in office.
Full-time availability.
High school diploma required, college degree preferred.
Previous receptionist experience answering a multi-line phone system.
Working knowledge of Microsoft Office.

Nice To Haves

IFS software experience a plus.

Responsibilities

This role will act as the receptionist to greet visitors, customers, and vendors as they enter the main lobby.
Prepare and provide guest badges and sign in all visitors to our building.
A critical function of this role is to provide phone support for the multi-line phone system, including call forwarding to appropriate departments/associates and taking messages for the appropriate teams when they are unavailable to take a call.
Manage the handling and distribution of all incoming mail.
Handle outgoing mail, shredding, and other office tasks.
Support the office team with miscellaneous projects as needed (photocopies, building binders, laminating, scanning files).
Manage catering orders for company-sponsored meetings and events.
Order snacks, drinks, and office supplies.
Other tasks as needed.

Benefits

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative/Hybrid Work Schedules