Hospitality Coordinator $16 per hour - Part Time

Senior Lifestyle•Severna Park, MD

1h•Onsite

About The Position

The Hospitality Coordinator is responsible for promoting and creating a culture of hospitality within the community. This role manages the community's first impressions and signature services, leads staff development and training to enhance the hospitality culture, assists in welcoming new residents and staff, and supports resident programming, events, and special requests. The mission is to purposely brighten and enrich the lives of those served with HEART: Hospitality, Excellence, Appreciation, Respect & Teamwork.

Requirements

Ability to work as part of a team and handle multiple tasks safely and effectively.
Excellent organization skills.
Must have a valid clear drivers lisence.
Proficiency in Microsoft Office.
Exceptional verbal and written communication skills.

Responsibilities

Assist the community’s team members in the achievement of the community’s First Impression goals and help the community’s staff understand how their roles relate to the successful execution of the First Impression.
Assist the community’s staff in understanding the most hospitable way to interact with anyone who enters the community, by developing the tools necessary for hospitable customer interaction.
Adhere to one standard, ensuring every area, be it the front of the house or back of the house, is held to the same level of scrutiny.
Maintain an excellent level of hospitality/cleanliness in the Tour Path, by making sure the proper items, events, and interactions (i.e. flowers, photographs, cooking demonstrations, recognition of guest by name by staff) are in place at all times and all events (resident activities/major or minor building repairs) are coordinated appropriately.
Deliver the Senior Lifestyle Corporation’s Signature Services and understand that it is a key component to the community’s image. These Signature Services help differentiate the community from its competitors by enhancing the community’s image and level of service.
Assist in the coordination and oversight during special community events. Let the Community’s residents, residents’ families, or out-side entity know that you are there to help fulfill any special request related to their dining experience.
Park resident's and visitor's cars as they arrive to the community.
Oversee and run the daily Happy Hour event.