Hospitality Coordinator, Resy Support

American Express

14d•$20 - $36

About The Position

Our business is growing, and we are looking for additional Hospitality Coordinators to join our team. Working within Resy’s Customer Success Org, Hospitality Coordinator’s primary responsibility will be to provide outstanding front-line service and support to our Resy restaurant partners and Resy app users to ensure they are getting the most out of the Resy experience.

Requirements

Interest in working in a fast-paced hospitality-tech environment
Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure
Mastery of Microsoft Office and MacOS
Ability/flexibility to work global restaurant hours, including nights and weekends
Passion for restaurants and the hospitality industry
Experience working at restaurants
Working knowledge of reservation-management systems and restaurant operations
Experience supporting technology for a SaaS business

Responsibilities

Answer guest inquiries via email & live chat
Troubleshoot any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard & Resy.com
Provide top tier support to Resy customers escalating any critical issues to our SR Support Team and collaborating cross-team to resolve
Educating restaurant operators to raise the level of hospitality they offer through Resy technology
Assist the implementation team with setting new restaurant customers live on Resy
Offboard former restaurant customers by communicating final invoice details, scheduling official churn date and documenting feedback for review
Make phone calls to confirm premium reservations for the Resy Global Access concierge program
Working on other duties and projects as assigned

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities