Security-Lobby-37199

Harvard • Boston, MA

9d • $28

About The Position

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among with our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.
Our Hospitality/Concierge Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Hospitality and Concierge Officers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect.

Requirements

• Minimum High School Diploma, GED or the equivalent
• Strong interpersonal communication skills
• Friendly and professional demeanor with a strong work ethic and integrity
• Must enjoy interacting with a diverse group of people
• Excellent oral and written communication skills
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting
• Previous experience in a customer service-oriented industry or support environment required.

Responsibilities

• Support the Site Manager by assisting with the recovery of loss and damages and coordinating emergency remediation as needed.
• Directly assist concierge personnel by covering meal breaks, line-up meetings, and desk attendance at both high-rise and low-rise locations.
• Conduct and maintain records for regular interior and exterior tours and patrols of the community.
• Notify the Site Manager, engineering team, and master association loss prevention immediately of all site emergencies.
• Manage community access control at service entrances, ensuring only authorized persons enter the property.
• Oversee the screening and identification collection of all delivery personnel, service providers, and contractors.
• Verify compliant Certificate of Insurance (COI) records for all visitors prior to allowing access, and support the acquisition of COI documents to expedite entry when necessary.
• Govern and restrict all key access to authorized parties using community management software.
• Provide constant monitoring of closed-circuit television (CCTV) cameras and report any system deficiencies or outages for timely repair.
• Monitor the daily operation of vertical transportation systems (elevators) and access restriction systems, placing service calls as required.
• Investigate reports of community rule infractions, incidents, and emergencies, including water leaks, fire alarms, and medical emergencies.
• Produce and maintain a searchable database of detailed incident reports following every request for assistance.
• Receive and process all daily packages from vendors including FedEx, UPS, USPS, and Amazon.
• Maintain accurate shift notes, pass-on logs, and BOLO (Be On the Look Out) boards to ensure seamless communication during shift changes.
• Ensure all site records, camera footage, and software information remain privileged and confidential.
• Any other task or duty as assigned or required by the client.

Benefits

• Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees