Hospitality & Club Manager on Duty (Dual Role)

Midtown Athletic Clubs•Chicago, IL

1d•Onsite

About The Position

The Position Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel. The Hospitality & Club Manager on Duty will support both our club and hotel operations. This dual role follows a Tuesday through Saturday schedule and blends hospitality desk, club leadership, and overnight operational support as needed. Learn more about our beautiful club here: Midtown Athletic Club Chicago - Health Club and Gym Chicago You will love this job if: You are committed to delivering exceptional member and guest experiences You thrive in a dynamic environment You enjoy cross-functional responsibilities You like being in front of members You’re a proactive, dependable team player Someone comfortable balancing guest service with operational leadership A professional who can confidently manage both front-facing and behind-the-scenes responsibilities As Hospitality Associate (Tuesday & Wednesday) $21/hour: Serve as the point of contact at the Hospitality Desk for both club members and hotel guests Manage check-ins, reservations, inquiries, and overall hospitality desk operations Provide high-level customer service and resolve guest concerns efficiently Coordinate with internal departments to ensure seamless member and hotel guest experiences As Club Manager on Duty (MOD) (Thursday – Saturday) $25/hour: Act as the on-site leader overseeing daily club operations Conduct regular club walks to ensure cleanliness, safety, and service standards Support various departments as needed to maintain operational flow Communicate and enforce club policies professionally and consistently Handle escalated situations and assist with de-escalation of member or guest concerns Night Auditor Coverage (As Needed) $25/hour: Provide overnight coverage for scheduled absences Oversee hotel operations during overnight hours while club operations are closed Manage late check-ins, guest inquiries, and hospitality desk responsibilities Ensure accuracy in nightly reporting and operational continuity Experience Requirements Previous experience in hospitality, athletic club, or hotel operations preferred Strong interpersonal and communication skills Ability to multitask and adapt in a fast-paced environment Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations Leadership mindset with strong problem-solving and conflict resolution skills Availability to work evenings, weekends, and occasional overnight shifts This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. MIDTOWN is an Equal Opportunity Employer. About Our Company We work at Midtown to inspire people to transform their lives—and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization. Who We Want We’re looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday. Associate Benefits Members of the Midtown team receive: Complimentary club membership Discounts on Midtown products and services Access to hundreds of free courses for professional development Health insurance for eligible full-time associates (30+ hours a week) And more

Requirements

Previous experience in hospitality, athletic club, or hotel operations preferred
Strong interpersonal and communication skills
Ability to multitask and adapt in a fast-paced environment
Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations
Leadership mindset with strong problem-solving and conflict resolution skills
Availability to work evenings, weekends, and occasional overnight shifts

Responsibilities

Serve as the point of contact at the Hospitality Desk for both club members and hotel guests
Manage check-ins, reservations, inquiries, and overall hospitality desk operations
Provide high-level customer service and resolve guest concerns efficiently
Coordinate with internal departments to ensure seamless member and hotel guest experiences
Act as the on-site leader overseeing daily club operations
Conduct regular club walks to ensure cleanliness, safety, and service standards
Support various departments as needed to maintain operational flow
Communicate and enforce club policies professionally and consistently
Handle escalated situations and assist with de-escalation of member or guest concerns
Provide overnight coverage for scheduled absences
Oversee hotel operations during overnight hours while club operations are closed
Manage late check-ins, guest inquiries, and hospitality desk responsibilities
Ensure accuracy in nightly reporting and operational continuity