Hospitality Clerk

SouthEast Alaska Regional Health Consortium•Juneau, AK

4d•$25 - $25

About The Position

To consistently provide quality hospitality services at SEARHC Patient Housing facilities and shuttle services and ensure that the best customer service is provided to guests of all ages. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job General office duties such as answering telephone, copying, faxing, and scanning appropriate information to various departments. Communicate any gaps in coverage to the supervisor. Provide support for guest/escort by being accessible, empathic listening and through practical knowledge. Utilize best judgement when assisting patients in and out of vehicles, with their baggage or with any other miscellaneous tasks. Communicate with co-workers at shift change about issues that incoming staff need to know. Notify supervisor when issues arise that are unable to be resolved. Notify supervisor of any time off requests in a timely manner. Approve timecard on a bi-weekly basis and notify supervisor of any issues. Restock the supplies in the office and make a list of supplies that need to be ordered to be emailed to the supervisor. Utilize email to communicate. Other Functions Transportation (Where applicable) Create pick up appointments for the shuttle calendar. Utilize the shuttle calendar to maintain a timely and organized schedule. Update the schedule as needed throughout shift. Fill gas tanks for vehicles once level reaches at or below a quarter of a tank. Transport guests/escorts to/from ferry terminal, Alaska Airlines, and to/from hotel to SEARHC facility for appointments if requested; and Maintain vehicle maintenance logs monthly and notify supervisor when completed. Patient Housing (Where applicable) Maintain a reservation key by updating any cancellations, dirty/clean rooms, and any guests checked in. Monitor room availability and determine room assignments. Call and reserve rooms at local hotels when housing is full. Check every room for readiness prior to guest coming or confer with Housekeeping on room readiness. Upon arrival of guest/escort, complete registration process including forms, and inform guest/escort of our amenities, additional services, and rules/policies of Patient Housing. Be able to contact security and request assistance for any evictions at patient housing. Monitor email for housing requests frequently and complete requests within a timely manner. Clean common areas of patient housing facility including kitchen weekly or as needed. Restock the kitchen supplies and make a list of supplies that need to be ordered to be provided to the supervisor. Other duties as required.

Requirements

Valid and current Alaska Driver's License
1-2 years of general office/hospitality experience or other relevant job experience.
Knowledge of Privacy act of 1974 to maintain and safeguard confidentially of patients medical and personal information.
Customer service concepts and practices.
Operating a computer utilizing a variety of software applications.
Problem solving and communicating issues as they arise to the supervisor.
Oral/written interpersonal communication.
Work independently with minimal supervision.
Respond quickly in urgent situations with attention to detail.
Maintain record keeping system procedures accurately.
Proficient in Microsoft Office Products including Word, Excel, and PowerPoint

Responsibilities

General office duties such as answering telephone, copying, faxing, and scanning appropriate information to various departments.
Communicate any gaps in coverage to the supervisor.
Provide support for guest/escort by being accessible, empathic listening and through practical knowledge.
Utilize best judgement when assisting patients in and out of vehicles, with their baggage or with any other miscellaneous tasks.
Communicate with co-workers at shift change about issues that incoming staff need to know.
Notify supervisor when issues arise that are unable to be resolved.
Notify supervisor of any time off requests in a timely manner.
Approve timecard on a bi-weekly basis and notify supervisor of any issues.
Restock the supplies in the office and make a list of supplies that need to be ordered to be emailed to the supervisor.
Utilize email to communicate.
Create pick up appointments for the shuttle calendar.
Utilize the shuttle calendar to maintain a timely and organized schedule.
Update the schedule as needed throughout shift.
Fill gas tanks for vehicles once level reaches at or below a quarter of a tank.
Transport guests/escorts to/from ferry terminal, Alaska Airlines, and to/from hotel to SEARHC facility for appointments if requested
Maintain vehicle maintenance logs monthly and notify supervisor when completed.
Maintain a reservation key by updating any cancellations, dirty/clean rooms, and any guests checked in.
Monitor room availability and determine room assignments.
Call and reserve rooms at local hotels when housing is full.
Check every room for readiness prior to guest coming or confer with Housekeeping on room readiness.
Upon arrival of guest/escort, complete registration process including forms, and inform guest/escort of our amenities, additional services, and rules/policies of Patient Housing.
Be able to contact security and request assistance for any evictions at patient housing.
Monitor email for housing requests frequently and complete requests within a timely manner.
Clean common areas of patient housing facility including kitchen weekly or as needed.
Restock the kitchen supplies and make a list of supplies that need to be ordered to be provided to the supervisor.
Other duties as required.