Food Service - Hospitality Associate

SSA Group, LLC • Houston, TX

30d • Onsite

About The Position

SSA Group is seeking a personable and service-oriented Hospitality Associate to support guest experiences at our venues. As a Hospitality Associate, you will provide warm welcomes, guide guests through their visit, and ensure a positive and memorable experience. Your role is essential in delivering exceptional service while helping maintain the cleanliness and ambiance of the venue.

Requirements

• A minimum of 1 year in hospitality, customer service, or a similar role.
• Strong communication and interpersonal skills.
• Ability to handle a variety of guest needs in a professional and courteous manner.
• Positive, approachable, and a team player with a focus on creating great guest experiences.
• Must be available for flexible scheduling, including weekends, evenings, and holidays.
• Physical ability perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must lift up to 25 pounds with or without assistance.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Greet guests warmly and ensure they feel welcomed as they enter the venue.
• Provide guests with information about attractions, services, and offerings.
• Assist guests with inquiries or direct them to the appropriate area or staff member for further assistance.
• Monitor the cleanliness and orderliness of the venue to create an inviting atmosphere.
• Help maintain cleanliness and organization in the venue, including food and retail areas.
• Assist with basic maintenance or report issues to management to ensure smooth operations.
• Follow up with team members to ensure high standards of hospitality are consistently met.
• Work closely with other team members to ensure a seamless guest experience.
• Communicate guest needs or feedback to management to continuously improve service.
• Be proactive in offering help where needed to improve overall team performance.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
• Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees