Hospitality Associate for Front Desk-Part Time- $14.00 per hour

Winthrop Rockefeller Institute•Morrilton, AR

10h•$14

About The Position

Job Summary: The purpose and objective of this position is to greet, register and assign rooms to guests of the Institute in a courteous and professional manner. The Hospitality Associate is responsible for furnishing guests with information about daily Institute activities, meetings, schedules. This is a part time partial benefited position (20-25) hours per week.

Requirements

Excellent customer service skills
Ability to process multiple tasks at one time
Position requires evening shifts, weekends, and some Holidays.
Good verbal and written communication skills
Professional and friendly telephone etiquette
Basic computer and switchboard skills
Must be able to sit or stand for long periods of time (in excess of 2 hours)
Must be ambulatory (mobile duties apply)
Must be able to lift a minimum of 10 lbs.
Must be able to acclimate to varying temperatures.
Employee must be able to safely tolerate the following environmental factors: Sounds, noises, chemicals, hazards, associated with responsibilities of assigned work area Varying temperatures Use of detergents, soaps, scrubs sanitizers, and hot water or other compounds associated with assigned work area Use of proper Personal Protective Equipment (PPE) required for assigned work area (face masks, gloves, cutting gloves, etc.)
The Institute expects integrity, professionalism, and high-quality work from all employees.
Some High School, or work experience in hospitality or service industry

Nice To Haves

Hotel front desk experience will be a plus
Hospitality/Hotel experience is a plus

Responsibilities

Guest registration (taking phone reservations, room assignments, checking guests in/out, guide guests to museum, offer guest excellent hospitality, etc.)
Ability to learn and use Salesforce database (daily settlement, payments, room charges, reconcile shift transactions)
Administrative duties as required (printing, faxing, copying, keycards, messages, inquiries, etc.)
Basic accounting tasks (taking credit card payments, verifying room balance, and doing refunds as needed)
Facility lock-up. Make rounds to lock/unlock doors as needed. Clear alarms as needed.
Maintain knowledge and understanding of the Institute’s mission, history, organization, and current events/programs.
Assist conference services and programs departments (printing, faxing, copying, etc.)
Assist with preparing meeting spaces by picking up trash, sweeping floor, and emptying trash cans.
Position will need to be available to work other Hospitality departments (ex: coffee shop).
Other duties as assigned.