Hospitality Assistant Manager - Full Time - Harrah's Gulf Coast

Caesars Entertainment•Biloxi, MS

1d•Onsite

About The Position

Responsible for monitoring work shifts of EVS crew to ensure proper level of cleanliness in casino areas, property venues and back of house areas. Maintains records, submits reports and coordinates stock receiving and marking functions as assigned. Ensures adherence to all procedures and assists in maintaining the highest levels of accuracy, security, and customer service. Handles difficult customer situations within limits of authority. Acts as a role model and always presents oneself as a credit to Harrah’s and encourages others to do the same. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Reviews daily staffing requirements and adjusts as necessary. Provides coaching and written documentation of positive and corrective work-related activities Prepares and coordinates performance reviews of assigned personnel including six month and annual reviews. Understands values and supports the Harrah’s mission statement Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned.

Requirements

High school diploma or equivalent required.
Previous cash handling and P.O.S. register experience.
Must pass a drug test, and background check
Must have previous leadership experience
Must have the ability to develop and enforce Standard Operating Procedures.
Must be able to work any day of the week and any shift as needed.
Strong organizational, communication and supervisory skills.
Proficiency in Microsoft Word, Outlook, Excel
Must possess excellent customer service skills.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Must be at least 21 years of age.
Maintain knowledge of current property events, promotions and attractions.
Must have outgoing personality and be able to generate business.
Must be able to work independently, with little supervision.
Comfortable working in a fast paced, dynamic environment.
Superior communication and presentation skills.
Ability to work effectively in a team setting and independently.
Must present a well-groomed appearance.
Must adhere to uniform/appearance requirements.
Computer skills including operating hardware, software, and other technical equipment.
Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
Able to accept direction of Senior Leadership.
Able to read, write and speak English sufficiently to perform job.
Available to work any shift, holidays and weekends.
Ability to tolerate cigarette/cigar smoke and e-cigarette vapor.
Ability to tolerate the smell and residue of cleaning products used in work and back of house areas.
Responds to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder.
Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required.
Able to tolerate a loud and noisy environment.
Able to stand and walk for extended periods.
Able to sit, stoop, reach and bend.
Able to lift 50 pounds.

Responsibilities

Responsible for monitoring work shifts of EVS crew to ensure proper level of cleanliness in casino areas, property venues and back of house areas.
Maintains records, submits reports and coordinates stock receiving and marking functions as assigned.
Ensures adherence to all procedures and assists in maintaining the highest levels of accuracy, security, and customer service.
Handles difficult customer situations within limits of authority.
Acts as a role model and always presents oneself as a credit to Harrah’s and encourages others to do the same.
Performs cash handling tasks, as required and in accordance with the cash handling procedures.
Reviews daily staffing requirements and adjusts as necessary.
Provides coaching and written documentation of positive and corrective work-related activities
Prepares and coordinates performance reviews of assigned personnel including six month and annual reviews.
Understands values and supports the Harrah’s mission statement
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
Suggests products, services and experiences to guests.
Other duties as assigned.