Hospitality Assistant Manager - Full Time - Harrah's Gulf Coast
About The Position
Responsible for monitoring work shifts of EVS crew to ensure proper level of cleanliness in casino areas, property venues and back of house areas. Mains records, submits reports and coordinates stock receiving and marking functions as assigned. Ensures adherence to all procedures and assists in maintaining the highest levels of accuracy, security, and customer service. Handles difficult customer situations within limits of authority. Acts as a role model and always presents oneself as a credit to Harrah’s and encourages others to do the same. Performs cash handling tasks, as required and in accordance with the cash handling procedures. Reviews daily staffing requirements and adjusts as necessary. Provides coaching and written documentation of positive and corrective work-related activities Prepares and coordinates performance reviews of assigned personnel including six month and annual reviews. Understands values and supports the Harrah’s mission statement Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. Suggests products, services and experiences to guests. Other duties as assigned.
Responsibilities
- Monitoring work shifts of EVS crew to ensure proper level of cleanliness in casino areas, property venues and back of house areas.
- Maintains records, submits reports and coordinates stock receiving and marking functions as assigned.
- Ensures adherence to all procedures and assists in maintaining the highest levels of accuracy, security, and customer service.
- Handles difficult customer situations within limits of authority.
- Acts as a role model and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- Performs cash handling tasks, as required and in accordance with the cash handling procedures.
- Reviews daily staffing requirements and adjusts as necessary.
- Provides coaching and written documentation of positive and corrective work-related activities
- Prepares and coordinates performance reviews of assigned personnel including six month and annual reviews.
- Understands values and supports the Harrah’s mission statement
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
- Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
- Suggests products, services and experiences to guests.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
