Hospitality and Support Services Manager

The Millennium Group•New York, NY

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Requirements

3+ years management experience in hospitality services or related field
Ability to multitask and prioritize responsibilities
Experience working in a corporate setting, financial services environment preferred
Clear, effective communication skills; both written and verbal.
Reliable, accountable, observant, and proactive about the role, the office, and relationships with colleagues.
Exceptional customer service and organizational skills.
Attention to detail and consistent follow through.
Flexible, customer-focused personality.
Able to transition efficiently and seamlessly among the various jobs throughout the day.
Maintain relationships with various internal/external personnel to maximize job efficiency.
Able to work independently and in team settings.
Positive, can-do attitude.
Ability to keep sensitive information confidential.
Strong administrative skills: proficiency in Microsoft Excel, Word, Outlook, other software applications.
Experience with Microsoft Teams
Experience with Zendesk or similar customer service ticket system.

Responsibilities

Manage and oversee all hospitality and office support services to include hospitality and conference room services, pantry service and maintenance, lobby and reception, mail and package services, and other related business support services
Manage staff and delegate assignments
Manage and document employee performance including attendance and performance reviews
Train, Guide, and Motivate staff
Prepare weekly and monthly production reports
Maintain and order office and pantry supplies
Maintain constant and consistent communications with all direct reports
Assist with general stocking of the office, including printer areas, kitchen pantries, and conference rooms
Provide backfill to all Hospitality and Office Support positions if needed
Provide involvement with special projects and events
Assist Office Services team with print jobs, mail distribution, pick up, and processing
Assist Office Services team with entering and resolving facilities-related requests and issues as they arise.
Conduct daily sweeps of office to identify any facility issue (i.e., lights out, water leaks, stains, broken or worn-out furniture and finishes, etc.)
Assist with all office seating moves specifically onboarding/offboarding employee workstations
Provide status updates on open tickets and close out tickets in an appropriate amount of time