About The Position

The primary purpose of the Hospitality Aide is to support the Nursing Department and clinical staff by performing a variety of non-clinical support services. This role helps ensure resident comfort, safety, cleanliness, and a calm, welcoming environment throughout the facility.

Requirements

  • Minimum 8th grade education required
  • Ability to read, understand, and follow written and verbal instructions
  • Ability to communicate effectively with residents, families, and staff
  • Ability to apply basic math concepts
  • Ability to solve practical problems and follow schedules and instructions
  • Ability to stand, walk, sit, talk, read, and hear throughout the shift
  • Ability to lift and/or move up to 25 pounds
  • Frequent use of office and resident-care equipment
  • Ability to cope with physical, mental, and emotional demands of the role

Nice To Haves

  • Prior healthcare or hospitality experience preferred but not required
  • Basic proficiency with Microsoft Office Suite preferred

Responsibilities

  • Support nursing staff with non-clinical tasks to enhance resident care
  • Report all accidents, incidents, and changes in resident condition to the Charge Nurse promptly
  • Answer phones and assist with errands for residents and staff
  • Perform clerical tasks at the nursing station (copying, filing, labeling belongings)
  • Maintain cleanliness and order in resident rooms and common areas
  • Ensure call lights are within reach and respond promptly, reporting needs to CNA or Nurse
  • Make routine rounds assisting residents (blinds, blankets, room checks, safety checks)
  • Transport residents to and from meals, activities, appointments, and outings
  • Pass linen, make unoccupied beds, and assist with room setup for admissions
  • Assist with admissions, transfers, and discharges (packing, escorting, room preparation)
  • Pass snacks and trays, assist with tray setup and resident orientation to meals
  • Never feed residents
  • Keep water pitchers clean, filled, and accessible
  • Clean and disinfect resident care equipment (wheelchairs, over-bed tables, feeder tables, etc.)
  • Stock resident rooms and supply areas; assist with unpacking deliveries
  • Maintain infection control, safety, and confidentiality standards at all times
  • Report defective equipment, safety hazards, spills, and violations immediately
  • Treat all residents with kindness, dignity, respect, and privacy
  • Attend required training, orientation, OSHA, CDC, and in-service programs
  • Follow all facility policies, procedures, and safety precautions
  • Perform other duties as assigned
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